[Online] 关键绩效指标,绩效管理与评估 HR KPI, Performance Measurement & Appraisal HR
Course Information
  • 21-May-2021
  • Online
  • Wendy Tee
  • Mandarin
  • RM 630 RM 580
    Until 18 May 2021
  • 9:00am - 5:00pm
• 确保员工具有量化影响的技能,并为个人贡献(各个级别)提供及时的指导,以实现整体业务目标。
• 协助组织实施KPIS
• 提供制定KPI的理由
• 提供制定KPI的分步指南
• 提供人力资源关键绩效指标的样本
• 学习如何进行有效的绩效评估。
• 改善评估师的绩效管理技术。

• To ensure employees have the skills to quantify impact, and provide timely direction for an individual contribution (At all levels) towards achieving overall business goals.
• To assist with the organization with the implementation of their KPIS.
• To offer reasons for developing KPI
• To provide step by step guidelines in developing the KPI
• To provide samples of HR KPI
• To learn how to conduct effective performance appraisals.
• To improve appraisers’ performance management techniques.

• 人力资源经理或人力资源主管在公司中开发KPI
• 负责在公司中开发KPI的部门经理或HOD
• 非人力资源专业人员,负责在公司中开发KPI
• 负责在公司中设立人事部门的经理和专业人员

• HR managers or HR executives for developing the KPI in companies
• Line managers or HOD who are responsible for developing the KPI in companies
• Non HR professionals who are responsible for developing the KPI in companies
• Managers and professionals who are tasked with launching an HR department in companies

Power point presentations, group discussions, worksheets, learning examples, discussions, Q & A sessions and course notes

[D] 日期/方式

日期: 21 May 2021 (Fri)
时间: 9.00am - 5.00pm
方式: 綫上 / Online

[E] 费用

- Early Bird Offer (before 10 May 2021) - RM 530
- Special Offer (before 18 May 2021) - RM 580
- Normal Fee - RM 630

Fee includes Course Notes & Certificate of Completion and 6% Government Service Tax

** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.


单元 1:KPI概念和绩效评估
• 概述
• 什么是绩效衡量
• 为什么衡量组织绩效
• 什么构成良好的绩效评估系统?
• 公共和私营部门的绩效衡量标准是否不同?

• 什么是KPI
• KPIS的优势
• 有关KPIS的一般原则
• 良好KPI的特征
• 绩效管理仪表板和记分卡
• 第一次正确的KPIS
• 要点总结




b. 评估会议




Module 1: Introduction to the KPI concept and performance measurement
• Overview
• What is performance measurement
• Why measure Organizational performance
• What constitutes a good performance measurement system?
• Are public and private sectors performance measurement different?

Module 2: Defining the key performance indicators ( KPIs)
• What are KPIs
• The advantages of KPIS
• General principles regarding the KPIS
• Characteristics of a good KPI
• Performance Management Dashboards and scorecards
• Getting it right the first time
• Summary of the key points

Module 3: How to create and manage Human resources KPI and metrics with samples
1. Absenteeism Rate: Evaluate the engagement of your employees
2. Overtime Hours: Monitor your employees' workload in detail
3. Training Costs: Analyze the investments in your employees
4. Employee Productivity: Track the overall effectiveness of your workforce
5. Cost per Hire: Analyze what it takes to find the perfect fit
6. Recruiting Conversion Rate: Find the best recruitment method
7. Time to Fill: Monitor how long you need to find a new employee
8. Turnover Rate: See how your retention efforts work
9. Female to Male Ratio: Understand the gender diversity in your company
10. Part-Time Employees: Watch the evolution of part-time workers over time
11. Average Time Stay: See how long your employees stay in your company

Module 4 :Principles of effective appraisals
• Performance management, the tools and their benefits
• Principles of effective performance appraisal discussions
• Organisations performance appraisal process

a. Setting SMART Objectives
• Objective setting process
• Communicating performance objectives
• Writing SMART performance objectives
• Presentation, the ‘shoot out’ exercise with facilitated group review, paired written practice and group discussion

b. The appraisal meeting
• Structuring and introducing the appraisal meeting
• Identifying the key skills needed
• Evidencing performance
• Demonstration/presentation, paired exercise and facilitated group review discussion

c. Appraisal skills
• Questioning, listening and giving feedback
• Presentation, paired and small group exercises, and facilitated group discussion

d. Practicing the key skills in conducting an appraisal
• Each participant takes the role of appraisee, appraiser and observer using a checklist
• Practice sessions in trios with group learning review and discussion

e. Performance appraisal documentation and follow up
• Reviewing internal performance appraisal documentation
• Providing follow up to the appraisal and frequency
• Preparing for the performance appraisal meeting
• Review of documentation, group discussion and preparation checklist

f. Performance Improvement plan ( PIP)
• What is a Performance improvement plan?
• The purpose and benefits of a performance improvement plan
• Performance improvement plan examples
• How to write a performance improvement plan
• How to respond to a performance improvement plan
• How to survive a performance improvement plan

[G] 讲师简介

Wendy Tee Leap Sing has over fifteen years of experience in senior management and human resources positions for diversified industrial and business environments. Graduated with a Master of Business Administration (UM), Master of Information Technology (UM), Certified Financial Planner (CFP),
Certified Business coach (UM), Registered Financial Planner (RFP), Certified Trainer (PSMB) and Certified Advance Human Resource Practitioner (MIHRM), she has undergone intensive academic training in various human development and knowledge improvement. Wendy is a member of the Malaysia Financial Planning Council (MFPC) as well as a Security Commission licensed financial planner with VKA Wealth Planners. She is now pursuing her Doctorial of Business
Administration (DBA) from Universiti Utara Malaysia (UUM).

Wendy is actively involved in management consultancy, management training and research. Her latest responsibility involves the business coaching, financial training, management consultancy, management and Financial lecturing of Degree programs for Kolej Universiti Tunku Abdul Rahman . She has experience managing training programs cover from local universities, in house training and public seminar training, from designing training needs assessment, developing training materials, monitoring and tracking of training programs successfulness and implementing training evaluation. Having been trained as a qualified trainer, her skill and knowledge has been enhanced in operations effectives, fitness analysis, gap analysis and needs assessments.

Wendy is also a Human Resource solution consultant now appointed from Harrison Assessment Talent solutions (HATS), certified trainer from Pembangunan Sumber Manusia Berhad (PSMB) and National Human Resources Centre (NHRC), providing comprehensive and independent Human Resource advisory to clients. In addition to consulting with and servicing clients, she is responsible for HR assessment, HR training, coaching & advisory for the company. In the area of Human Resource Management, Wendy focuses on Strategic Talent Management, Training and Development Management, Performance Management, Payroll Management and Setting Departmental & Inter Departmental Key performance Indicators (KPIs). She used the Harrison Assessment Talent Solutions (HATS) in many HR assignments. HATS is a leading global psychometrical assessment tool widely used for career guidance, personal coaching, talent acquisition, talent development, talent engagement and succession planning.

[H] 报名/联络
电邮: SSTcourse@gmail.com
Logesh (012 - 503 0346)
Siti (012 - 383 8603)
Teo (011 - 3178 9203)
Han (019 - 323 0507)