[01] INTRODUCTION

Many organization do not possess a complete and up-to-date set of HR documentation, including letters, forms, as well policies and procedures. Potentially, this poses problems if there is a dispute of some sorts, or they are found not to be compliant with the labour laws and regulations.  The employee handbook informs employee about company policies, procedures and practices and communications expected standards of performance and conduct. It can serve as a great communication tool that help to create consistent and fair policies and practices for an organization. A well designed handbook can positively influence employees’ morale and loyalty. It serves as an important guide in daily business activities and also acts as a tool to avoid liability in employee lawsuits.

This workshop is ideal for managers or business owners who are responsible for developing and maintaining employee policies and handbook for their organization.
 

[02] OBJECTIVES

Upon completion of this workshop, participants will be able to:

   -  Establish the Human Resource policy and procedure manual

   -  Provide a comprehensive guide for all Heads of Departments

   -  Use the sample letters

   -  Use the sample forms

   -  Determine human resources policies, practices and procedures

   -  Use the handbook to help employee make adjustments

   -  Tailor information to accommodate change

   -  Use a well written handbook to support employees and supervisors

   -  Differentiate clearly between a HR policy and a human resource handbook

   -  Discuss how to write a human resource handbook

   -  Identify pitfalls to avoid in writing a human resource handbook

[03] WHO SHOULD ATTEND

Human Resource Managers,  Executives and HR Practitioners.

[04] METHODOLOGY

   -  Interactive Presentation
   -  Questions and Answers Session

[05] DATE, TIME, VENUE

Date:    14-15 May 2025 (Wed-Thu)
Time:    9.00am - 5.00pm
Venue:  CPD Academy, RIO Puchong

 Fee:

   - Early Bird Offer (before 22 Apr 2025) – RM 880
   - Special Offer (before 6 May 2025) – RM 930
   - Normal Fee – RM 980

>> Fee incl. Course Notes, Lunches, Refreshments, Certificate of Completion and 6% Service Tax

** OFFER **

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

[06] COURSE OUTLINE

Day 1
Module 1 HR Policy & Procedure Manual
-  Understanding the policy and procedures
-  The Importance of the policy and procedures
-  The Scope In The policy and procedures
-  Basics of Writing the policy and procedures
-  Obtaining Endorsement & developing a review process

Module 2 Recruitment
-  Policies & Procedures
-  Job analysis form
-  Job description form
-  Job specification form
-  Job Application Form
-  Interview Appraisal Form
-  Appointment Letters
-  Extension of Probation
-  Non-confirmation Letter
-  Confirmation Letter

Module 3 Training & Development
-  Policies & Procedures
-  Training Requisition Form
-  Training Evaluation Form
-  Training Follow-Up Form

Module 4 Performance Appraisal
-  Policies & Procedures
-  Do’s and Don’ts of Performance Appraisal Forms
-  Sample Performance Appraisal Form for Non – Executives
-  Sample Performance Appraisal Form for Executives
-  Salary Increment Letters
-  Letter of Warning for Poor Performance Employment

Module 5 Employment
-  Panel Doctor / Hospital Consultation
-  Letter of Promotion
-  Extension of Trial Period
-  Confirmation of Promotion
-  Non-Confirmation of Promotion
-  Transfers (Another Department, Location, Subsidiary)
-  Application Forms (Advance Wages, Loan, Annual Leave)
-  Claim Forms
-  Secondment

Module 6 Employee Relations
-  Grievance Procedures
-  Grievance Form
-  Reply to Grievance/Complaint Form

Module 7  Discipline
-  Policies & Procedures
-  Minor Misconduct List
-  Major Misconduct List
-  Absenteeism / Late Coming Records
-  Misconduct Report Form
-  Recorded Counselling Form
-  Verbal Warning Letter
-  Show-Cause Letter
-  Letter to Witnesses
-  Charge Sheet
-  Notice of Inquiry
-  Written Warning
-  Punishment Letters (Suspension, Annual Increments, Downgrading)
-  Dismissal Letter

Questions and Answers
End of Day 1 Training

Day 2
Module 8  Developing HR Handbook
-  Scope and limitation of handbook
-  General and specific aims of handbook
-  Terms and conditions of employment
-  Other information that may be included
-  Approving authority & Signatories
-  Legal issues

PART I : EMPLOYMENT CONDITIONS
 1.1  Appointment
 1.2  Staff Grade
 1.3. Probation and Confirmation
 1.4  Promotions
 1.5  Termination of employment
 1.6  Retirement Age
 1.7  Working days and hours
 1.8  Overtime
 1.9  Job transfer
 1.10 Attendance and punctuality and absent
 1.11 Exit Interview

PART II : SALARY ADMINISTRATION
 2.1  Salary & Commission
 2.2  Salary Increment
 2.3  Salary deduction/ contribution
 2.4  Bonus
 2.5  Employee Provident Fund
 2.6  Employees Social Security (SOCSO)
 2.7  Income Tax
 2.8  Employee Insurance System ( EIS)

PART III : LEAVE ENTITLEMENT
 3.1  Public holiday
 3.2  Annual leave
 3.3  Medical Leave
 3.4  Prolonged Medical Leave
 3.5  Maternity Leave
 3.6  Paternity leave
 3.7  Compassionate Leave
 3.8  Marriage leave
 3.9  Unpaid leave
 3.10 Half day leave

PART V: BENEFITS, ALLOWANCES AND REIMBURSEMENT
 4.1  Insurance coverage
 4.2  Hand phone communication allowances
 4.3  Training and education
 4.4  Traveling allowances
 4.5  Accommodation allowance
 4.6  Other claim for outstation or overseas travel
 4.7  Fixed Allowances
 4.8  Shift Allowance for production employees
 4.9  Other claims
 4.10 Uniform reimbursement
 4.11 Personal safety protective equipment
 4.12 Personal laptop provided
 4.13 Long service award

PART V : CAREER DEVELOPMENT
 5.1  Annual staff review
 5.2  Promotion
 5.3  Performance planning
 5.4  Develop work plan framework
 5.5  Monitoring of performance
 5.6  Mid year performance appraisal
 5.7 Year end performance review
 5.8  Managing non-performing employees
 5.9  Performance interview

PART VI : INDUSTRIAL RELATIONS
 6.1  Grievance Procedure
 6.2  Disciplinary Procedure
 6.3  Disciplinary action
 6.4  Domestic Inquiry
 6.5  Misconduct behaviour

Part VII : REVIEW TERMS AND CONDITIONS OF EMPLOYEE

Questions & Answers
End of Training

[07] TRAINER PROFILE 

DR WENDY TEE 

HRDCorp Accredited Trainer

Dr Wendy Tee has over twenty years of experience in senior management and human resources positions for diversified industrial and business environments. Graduated with a Doctor of Business Administration (UUM), Master of Business Administration (UM), Master of Information Technology (UM), Certified Financial Planner (CFP), Certified Business coach (UM), Registered Financial Planner (RFP), HRD CORP Accredited Trainer (HRD Corporation) and Certified Advance Human Resource Practitioner (MIHRM. 

Dr Wendy is actively involved in management training and lecture. Her latest responsibility involves the lecturing of Executive Master Business Administration (EMBA) for Universiti Teknologi (SPACE) and Financial and Investment Degree programs for Tunku Abdul Rahman University of Management & Technology. She has experience managing training programs cover from local universities, in house training and  public seminar training. 

Dr Wendy is a licenced financial planner currently registered with Malaysian Financial Planning Council (MFPC). Her responsibility involves the corporate training, financial training, management and human resource consultancy, management and financial advisory. 

Dr Wendy is also a Human Resource consultant and certified trainer now appointed from Harrison Assessment Talent solutions (HATS), Pembangunan Sumber Manusia Berhad (PSMB) and National Human Resources Centre (NHRC), providing comprehensive and independent Human Resource advisory to clients. In addition to consulting with and servicing clients, she is responsible for HR assessment, HR training, coaching & advisory for the company. In the area of Human Resource Management, Wendy focuses on Understanding Malaysian Employment Laws, Strategic Talent Management, Training and Development Management, Performance Management, Payroll Management, HR Tax planning and Setting Departmental & Inter Departmental Key Performance Indicators (KPIs). 

Dr Wendy completed and passed her GST and SST exams organized by Chartered Tax Institute of Malaysia (CTIM) with the cooperation and support from the Royal Malaysian Customs Department (RMC). She has trained more than 80 SME companies in Malaysia for getting prepare on the post implementation of GST and SST, mainly dealing with the tax authorities over various indirect tax issues, elements and scope of indirect tax, cycle and operations, rulings, registration, administration, audit and investigations on behalf of her clients. 

Dr Wendy is also actively involved in E-Invoicing research, training and implementation. 

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

Contact:

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