[Online] Managing Employee Performance Without Violating The Law
Course Information
  • 12-Jan-2021
  • Online
  • Serene Yap
  • English
  • RM 500 RM 420
    Until 17 Dec 2020
  • 9:00am - 5:00pm

Today, employer and employee relationship has become complex, driven and governed by various legislations which need to be understood and comply within the latest amendments or unprecedented global crisis. Hence, employer must conduct their employer’s and employee’s relationship within the parameters to avoid costly claims by disgruntled employee.
This workshop will be interactive with Industrial Relations Court case studies and analysis to ensure that you understand the right ways of managing employee’s performance and take necessary justifiable measures without jeopardizing the Company’s interest.


By the end of this program, participants will be able to :-
• Explore the employer’s rights in managing employee’s performance
• Understand the performance management and appraisal process
• Identify low performance root cause and intervention for solution
• Able to conduct and handle Performance Improvement Plan/Process
• Handle poor performer without violating the employment law


• Interactive Presentation
• Industrial Relations Court Case Studies and Analysis
• Practical Exercises
• Questions & Answers


• Human Resource Managers / Executives / Supervisors / Officers
• Factory Managers / Branch Managers / Outlet Managers
• Heads of Departments / Line Managers
• Supervisors / Team Leaders
• Employers and Business Owners


Date: 12 January 2020 (Tue)
Time: 9.00am - 5.00pm
Mode: Online/ Interactive


Fee :
- Early Bird Offer (before 17 Dec 2020) - RM 420
- Special Offer (before 1 Jan 2021) - RM 460
- Normal Fee - RM 500

Fee includes Course Notes, Certificate of Completion & 6% Government Service Tax

- 15% overriding discount for SST2u Learner Card members


[01] Fundamental of Performance Management
o Process of Performance Management and Appraisal
o Why Performance Appraisal Fail
o Conducting effective Performance Appraisal
o Job Specifications and Job Description in performance management

[02] Setting Smarter performance objectives
o SMARTER goal setting
o Performance setting for Flexi Work Arrangement or Work From Home
o Setting Key Results Areas (KRA) and Key Performance Index (KPI)
- Developing the KPI
- Determining the measurement drivers / selection criterias

[03] Employer’s Rights in linking Performance Management to Misconduct
o Setting the Demerit system

[04] Employer’s Rights Pertaining to Poor Performance
o Employee’s Implied Obligations o Employer’s Prerogative
o Managing Probationers
o Managing Poor Performers
o Common Causes of Poor performance o Permissible Action
- Setting and Communicating Standards
- Assessing of Performance
- Counseling / Caution / Warning
- Training and Opportunities for Improvement

[05] Performance Management
o Monitoring employee performance o Addressing the Performance gap
o Performance Improvement Plan (PIP)
- The PIP process
- Sample template

[06] Employee’s Rights on Wrongful Termination of Employment
o Termination notice
o JTK (Labour Department)
o JPP (Industrial Relations Department)




Serene Yap is a HR Trainer and Consultant. She has been involved in all aspects of human capital development and management for more than 20 years. She holds an MBA in General Management, is a certified NLP Practitioner by ISNS, Certified Master Class Trainer and a PSMB approved Trainer. Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services.

She has developed and conducted many HR programs covering both the Employment Act 1955, Sabah Labour Ordinance and Sarawak Labour Ordinance. Notable programs are Employer’s and Employee’s rights in HR Management, Developing HR policies, HR Documentations and SOPs, Behavioral-based Interview, and Managing Misconduct and Domestic Inquiry amongst others. Besides training, Serene also consults and has successfully carried out consultancy projects from HR Audit, Policies & Procedures and Employee Handbook; Retrenchment Strategy and Execution to HR Department Startup and HR Team Coaching over the years.


Enquiry: SSTcourse@gmail.com
- General (03 - 5888 7357)
- Teo (011 - 3178 9203)
- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)