[01] INTRODUCTION

Even in the most well run of organisations, there can be employees experiencing feelings of unfairness, alienation, demotivation and frustration. However, with positive employee relations and channels for expressing and dealing with problems, an organisation can ensure that by addressing the employees or group’s complaint quickly and fairly and at the lowest level possible within the organisation, a positive outcome is assured, and issues are not escalated. 

This two (2) days practical program looks at the role of managers, executives or supervisors and how they can nurture trust based relationships within the organisation and generate a positive work culture which improves the overall productivity and output of a business, as well as benefiting the employee’s personal well-being even when conflict arises. 

[02] COURSE OBJECTIVES

At the end of this training session, participants will be able to: 

• Understand the Rationale of Employee Relations and Industrial Relations 

• Recognise the importance of Employee Engagement 

• Develop Performance Management that Delivers 

• How to Investigate and Handle Grievances 

[03] WHO SHOULD ATTEND

Managers, executives and others who are involved in the activities of employee relations and industrial relations in the organization. 

[04] METHODOLOGY

Lecture, case studies, Industrial Court Award Analysis (ICAs), Group Discussion and group presentation 

[05] DATE, TIME & FEE

Date:       5-6 Dec 2024 (Thu-Fri)

Time:       9.00am - 5.00pm

Mode:     Online/ Interactive

[HRD Corp Claimable]

Fee:

   - Early Bird Offer (before 18 Nov 2024)         –        RM1,080
   - Special Offer (before 25 Nov 2024)        –         RM1,130
   - Normal Pricing       –        RM1,180

>> Fee includes Course Notes & Certificate of Completion and 8% Government Service Tax

** OFFER **

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

[06] COURSE OUTLINE

Module 1 - The Importance of Effective Employee Relations

• Understanding the Rationale of Employee Relations 

• Why Workplace Relations Matter

• Industrial and Employee Relations – Differences and Similarities

Module 2 - Employee Relations (ER) Function in Practice

• Discipline – Gross Misconduct 

• Discipline – Poor Performance 

• Grievances and Investigations 

• Equal Opportunities

• Discrimination

• Harassment and Bullying

Module 3 - Managing Discipline and Productivity Issues

• Managing absenteeism issues (Special Sections under Employment Act 1955)

• Misconduct in Employment

• Definition of misconduct

• Negligence and insubordination

• Criminal misconduct

A. Disciplinary Procedure

 ○ Code of conduct for industrial Harmony

 ○ Effective disciplinary enforcement 

B. Domestic Inquiry Procedure

 ○ The steps

 ○ When is a Domestic Inquiry necessary? 

C. Other Employment Issues

 ○ Managing tardiness, employees missing from the workplace during work hours and early leavers

 ○ Managing Employees who habitually take medical leave

 ○ Managing emergency leave issues

 ○ Managing prolonged illness issues

Module 4 - Grievance Handling

• Company sexual harassment mechanism 

• Implications for employees

Module 5 - Managing Employees Performance and Engagement

• Creating a Performance Based Culture

• Define poor performance

• Setting Expectations and Performance Standards

• Giving Feedback, Coaching and Assistance to Improve Performance

• Job enrichment

• Self – Managed Work Teams

• Quality Circles and Kaizen

• Employee Assistance Programs 

[07] TRAINER PROFILE

BRIAN WEE 

HRDF Certified Trainer

Brian Wee was Head of Human Resources, Internal QMS Auditor and Corporate Trainer of MMC for a holding company of oils refineries in Malaysia. He holds a Master of Business Administration and a Post Graduate Diploma in Business Administration from Heriot Watt University, United Kingdom. He also has a Certificate and a Diploma in Personnel Management. He is a Certified Human Resource Professional (CHRP), an Ordinary Member of Malaysian Institute of Human Resource Management (MIHRM), PSMB Certified Trainer and PSMB Human Resource Consultant. Wee has attended a three days Effective Training Evaluation program by Ms Beverley Jeffreys of Chisholm Institute, Australian National Training Authority (ANTA). He brings with him more than 15 years of working experience in Human Resource of large manufacturing companies. He is a Resource Training person for Malaysian Institute of Personnel Management (MIPM), Malaysian Institute of Purchasing and Material Management, UBS Commercial Institute, Open University Malaysia, Asia e University and UTM Space Executive Diploma Programs and others.

He started off his career in 1980 as a Senior Officer with the Ministry of Information where stayed for 15 years and gained extensive management experience. Later he moved to a Japanese based company where he was in charge of all spectrums of Human Resource functions. During that time, he acquired some Japanese management skills such as Kaizen, Zero Defect, JIT, Quality Control, Quality Assurance, ISO QMS and EMS Awareness Program and many others. He developed and trained QC, ISO QMS and EMS and productivity related modules for the Wilmar International Group of companies’ employees.

In his present capacity, he develops modules and trains his employees and many organizations. He is also a part time lecturer for academic courses, namely Certificate & Diploma Program for Malaysia institute of Human Resource Management, Supervisory Module for Certificate & Diploma for Malaysian Institute of Purchasing & material Management, Executive Diploma of Human Resource Management for UTM SPACE, Asia e University, Southern College University and Open University Malaysia and Professional Short Course in Mandarin for Human Resource subjects and English Conversation & Communication Skills for User Business School (UBS). His much in demand programmes are Effective Supervisory Skills, Purchansing & Negotiation Skills, 8D Team Problem Solving Methods, Total Preventive Maintenance, ISO QMS AND EMS Awareness Program, UTM SPACE ISO QMS Modules, Effective QA/QC Inspectors, QC Tools, QCC, Effective Communication and Motivation Program, Excellent Clerical Skills, Excellent Customer Service, Effective Business English Communication Skills, Report Writing Skills, Effective Presentation Skills, Teambuilding Program, Positive Working Attitude, Malaysian Labour Laws and Industrial Relation Laws, Understanding of Employment Act 1955, Handling Misconduct and conducting Domestic Inquiries, Effective Salary Computation and Administration, Handling Problematic & Difficult Employees, Report Writing Skills, Drafting an Employment Contract, Effective Human Resource Management, HR for Non HR Executive / Managers, People Management, Leadership Skills, Balanced Scorecard, Key Performance Indicators and others. Among some of his training participants and/or consultancy services included Kyocera, Sunpower, TJ Wang Group (Accountancy & Secretarial Services), Lii Hen Group, China Press, White Horse Ceramic, ML Plastics Sdn Bhd, Yee Wan manufacturing, Southern College, Foo Yew High School, MITI, Police Academy (Technical),Champion Precision, JK Sumi Wire, Muar Ban Lee Engineering, Autoveyor, Southern Lion, Seiko Electric, CSC Steel, San Miguel Yamamura Plastic, Ornapaper, Umicore Malaysia, Alloy Consolidated (MTD Group), Panasonic AVC Network, Southern College University, Infineon Technilogies, to name a few. Mr. Brian Wee had provides HR & Quality and Productivity Consultancy Services to Li Hen Group, a furniture exporter and manufacturer, Omega Printer, Golpar Plastic Injection, Dian Pang Supermarket and others.

[08] ENQUIRY AND REGISTRATION

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