[01] COURSE INTRODUCTION

The nature of human problem solving has been studied for the past hundred years by psychologists. The past few decades have seen business take much more of an interests in the processes some individuals apply to identify and implement the solutions to their problems. These processes or methods work for any kind of problem, large or small.

This workshop will offer you an overview of the entire creative problem solving process, it will also describe key problem solving tools that you can use in your day to day life.

[02] COURSE OBJECTIVES

• Recognise problems and understand the creative problem solving process

• Identify types of information to investigate and key questions to ask

• Write solid problem statements that clearly underlines the problem

• Identifying, removing mental blocks within the team to stimulate creativity in the generation of solutions

• Successfully utilise idea generating tools, such as fishbone diagram, brainstorming, brainwriting

• Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution

• Perform final analysis or paired comparison analysis in selecting the optimal solution

• Identifying tasks and resources necessary to implement and monitor the progress of the solution

• Conduct post solution implementation checks to celebrate successes and identify improvement

[03] WHO SHOULD ATTEND

• Managers

• Assistant Managers

• Engineers

• Administrative Staff

• Office Staff

• Secretary

• Sales Professionals

• Human Resources

• Sales Executives

• Anyone keen to Improve on their Creative Problem Solving Skills

[04] METHODOLOGY

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

The workshop is very interactive developed with a 20/80 approach; 20% lecture, 80% practical accompanied by a training manual individually customized for each programme.

[05] DATE, TIME & FEE

Date：         16-17 Oct 2024 (Wed-Thu)

Time：         9.00am – 5.00pm

Venue：      CPD Academy, RIO Puchong

FEE

[ HRDF Claimable ]

   - Early Bird Offer (before 30 Sep 2024) - RM 1700
   - Special Offer (before 12 Oct 2024) – RM 1780
   - Normal Fee – RM 1860

>> Fee includes Course Notes, Meals, Certificate of Completion & 8% Service Tax

** OFFER ** 

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

[06] COURSE OUTLINE

DAY ONE

Module 1: Getting Started

Objective: Understand the objectives of the workshop to create an initial framework of the entire workshop

• Workshop Objectives

• Action Plans

Module 2: The Problem Solving Method

Objective: Recognise problems and understand the creative problem solving process

• What is a Problem?

• Exercise: What is a Problem?

• What is Creative Problem Solving?

• Exercise: What is Creative Problem Solving?

• What are the Steps for Creative Problem Solving Process?

• Exercise: What are the Steps in the Creative Problem Solving Process?

Module 3: Gathering Information

Objective: Identify types of information to investigate and key questions to ask

• Understanding Types of Information

• Exercise: Understanding Types of Information

• Identifying Key Questions

• Exercise: Identifying Key Questions

• Methods for Information Gathering

• Exercise: Methods of Gathering Information

Module 4: Problem Definition

Objective: Write solid problem statements that clearly underlines the problem

• Defining the Problem

• Defining Present State and Desired States

• Exercise: Defining the Present State & the Desired State

• Analyzing the Problem

• Exercise: Analyzing the Problem

• Writing the Problem Statement

• Exercise: Writing the Problem Statement

Module 5: Getting Prepared to Brainstorming

Objective: Identifying, removing mental blocks within the team to stimulate creativity in the generation of solutions

• Identifying Mental Blocks

• Removing Mental Blocks

• Exercise: Identify and Remove Mental Blocks

• Stimulating Creativity

• Exercise: Stimulating Creativity

Recap and Q&A Session

End of Day One

DAY TWO

Module 6: Generating Solutions

Objective: Successfully utilise idea generating tools, such as fishbone diagram, brainstorming, brainwriting

• Creating a Cause and Effect Diagram

• Exercise: Creating a Cause and Effect Diagram

• Brainstorming Rules (Key to Success)

• Basic Brainstorming

• Exercise: Brainstorming Basics

• Brainwriting

• Exercise: Brainwriting

Module 7: Analyzing Solutions

Objective: Developing a criterion to assess the solution to meet the needs and wants while considering the cost and benefits associated with each solution

• Developing Criteria

• Exercise: Developing Criteria

• Analyzing Wants and Needs

• Exercise: Analyzing Wants and Needs

• Using Cost/Benefit Analysis

Module 8: Selecting a Solution

Objective: Perform final analysis or paired comparison analysis in selecting the optimal solution

• Final Analysis

• Exercise: Final Analysis

• Paired Comparison Analysis

• Exercise: Paired Comparison Analysis

• Analyzing Potential Problems

• Exercise: Analyzing Potential Problems

Module 9: Planning Your Next Steps

Objective: Identifying tasks and resources necessary to

implement and monitor the progress of the solution

• Identifying Tasks

• Exercise: Identifying Tasks

• Identifying Resources

• Exercise: Identifying Resources

Module 10: Lessons Learned

Objective: Conduct post solution implementation checks to

celebrate successes and identify improvement

• Planning the Follow-Up Meeting

• Exercise: Planning the Follow-Up Meeting

• Celebrating Successes

• Exercise: Celebrating Successes

• Identifying Improvements

• Wrap up

• Words from the Wise

Recap and Q&A Session

End of Training

[07] TRAINER PROFILE

VIGNESWARAN (VEE)

HRD Corp Accredited Trainer

Vigneswaran Applasamy has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He has been upgraded to an HRD Corp Accredited

Trainer status from the previous Certified HRD Corp Trainer. In 2021, he was awarded the Certified Blockchain Expert by the prestigious Blockhain-Council (USA), Inbound Marketing Certified and Social Media Certified in Applying Inbound Social Media Strategy by HubSpot (USA) in addition to obtaining a Certification of completion for Blockchain for Business. Prior to this, he has been accredited by Harisson Assessment in Employee Development, completed Emotional Energy Management Trainer Course and attended Gamification and

Behavioural Design workshop by Yu-kai Chou.

He has completed over 300 trainings to over 130 organizations from various segments having more than 4,000 hours of training experience. His clients include include those from Global Enterprise International Malaysia (A Member of Singtel Group), Petronas Chemicals Derivatives, Galeri Petronas, Khazanah Nasional, Intel Malaysia, Sime Darby Plantations, DiGi Telecommunications, Sarawak SEDC, Iskandar Regional Development Authority, Mercedes-Benz Malaysia, Honda Malaysia, UMW Holdings, Hong Leong Bank, PANASONIC Automotive System, Sony EMCS (M) to name a few.

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

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