COURSE INTRODUCTION 

Everyone wants to hire the best. What does that mean? You want to hire an individual who will be successful in the job and who will also contribute as well as bring value to the organization. There are three parts to this success - having the technical skills and knowledge, having the functional skills and abilities and being able to demonstrate the position’s competencies.

The competency based interviewing training course is designed for those who are responsible for making the selection decision for new members to their team and already have some experience in recruiting team members. It can be tailored to meet the needs of team leaders, managers and recruitment practitioners. 

COURSE OBJECTIVES 

• To explain the role of competency framework in Human Resource Management 

• To develop competency framework for the organization 

• To structure competency-based screening and interview programs for candidates
• To structure assessment centre program for potential new-hires
• To design question and assessment criteria for competency-based interview
• To conduct competency-based interview
• To acquire evidence through face-to-face interview, group exercise, presentation and background check
• To analyse assessment results and make decision for selection 

METHODOLOGY 

Lectures, Case Laws, Case Studies, Workshop sessions, and Role Play. 

WHO SHOULD ATTEND 

• Owners & Directors
• C-Suite
• Recruiters
• Human Resource Managers & Executives 

• Administrator 

• Departmental Heads
• Line Managers & Executives 

[05] DATE, TIME & VENUE

Date:      27-28 September 2024 (Fri-Sat)

Time:      9.00am - 5.00pm

Venue:     Courtyard By Marriott, KL South 

[HRD Corp Claimable]

Fee:

 - Early Bird Offer (before 8 Sep 2024) – RM1760

 - Special Offer (before 22 Sep 2024) – RM1840

 - Normal Fee – RM1900

Fee includes Course Notes, Meals, Certificate of Completion and 8% Service Tax

** OFFER **

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

COURSE OUTLINE 

DAY ONE 

Module 1: Positioning Of Competency Based Interviewing 

• What are competencies, competency frameworks and how they benefit the organization and their people 

• The role of competency framework in Human Resource Management 

• Traditional Interview vs Competency-based Interview 

Module 2: Competency Framework Development 

• Tools for competency framework development 

• Competency jargons 

 o Leadership competency 

 o Strategic competency
 o Behavioral competency 

 o Core competency 

 o Foundational competency 

 o Organizational competency 

 o Functional competency
 o Technical competency 

• Samples of competency framework – choose and structure what works for your organization 

• Begin from current Appraisal System 

• Integrating Core Values / Guiding Principles 

Module 3: Structuring Competency Based Interviews 

• Purpose of a competency based interview 

• Steps to successful structured interview 

 o Setting the stage
 o Gain behavioural examples
 o Seek a balanced picture 

 o Closing on positive notes 

• Four items to prepare 

 o Job’s specification
 o Candidate’s application

 o Competencies to assess

 o Questions to ask 

• Preparing interviewers and assessors for a competency based interview 

• Time and structure needed to explore each competency using 5/80/15 rule 

• Use of competency based interview guide 5.00pm End of Day One 

DAY TWO 

Module 4: Acquiring Evidence – Questioning & Listening Skills 

• Clarifying competency/ attributes to assess 

• Choose competency-based questions to use from CBI guideline 

• Types on interviewing questions

 o Open
 o Probing 

 o Closed 

 o Behavioural/ Event 

 o Hypothetical
 o Capability 

• Ten useful interview questions 

• Assessing candidates 

 o Exceeding spec
 o Fully meeting spec

 o Just meeting spec 

 o Does not meet spec 

• Tips to develop interviewer listening skill 

 o Practice
 o Prepare
 o Eliminate distractions 

 o Show that you are listening
 o Do not interrupt
 o Ask candidate to repeat if necessary 

• Common interviewing mistakes to avoid
 o Halo and horn effect
 o Favourable vs. unfavourable information o Biasness
 o Snap / prejudiced or hurried judgment 

Module 5: Conducting A Competency Based Interview 

• Interview format 

 o Opening
 o Interviewing
 o Closing 

• Panel roles: 

 o Interviewer 

 o Assessor
 o Role player 

  ⦾ Note taker 

  ⦾ Time keeper 

  ⦾ Observer 

• Practice sessions with internal or external candidates and observer feedback 

Module 6: Making The Selection Decision
• Evaluating and rating evidence using Interviewing Rating Sheet
• Compiling panel rating using Interview Evaluation Report

• Developing questions for Reference Check 

Question & Answer Session

End of Training 

TRAINER PROFILE 

BRIAN WEE 

HRDF Certified Trainer 

Brian Wee holds a Master of Business Administration and a Post Graduate Diploma in Business Administration from Heriot Watt University, United Kingdom. He has a Certificate and a Diploma in Personnel Management. He is a Certified Human Resource Professional (CHRP), an Ordinary Member of Malaysian Institute of Human Resource Management (MIHRM), PSMB Certified Trainer and PSMB Human Resource Consultant. Wee has attended a three days Effective Training Evaluation program by Ms Beverley Jeffreys of Chisholm Institute, Australian National Training Authority (ANTA). 

Wee brings with him more than 15 years of working experience in Human Resource of large manufacturing companies. He is a Resource Training person for Malaysian Institute of Personnel Management (MIPM), Malaysian Institute of Purchasing and Material Management, UBS Commercial Institute, Open University Malaysia, Asia e University and UTM Space Executive Diploma Programs and others. 

He started off his career in 1980 as a Senior Officer with the Ministry of Information where stayed for 15 years and gained extensive management experience. Later he moved to a Japanese based company where he was in charge of all spectrums of Human Resource functions. During that time, he acquired Japanese management skills such as Kaizen, Zero Defect, JIT, Quality Control, Quality Assurance, ISO QMS and EMS Awareness Program and many others. He developed and trained QC, ISO QMS and EMS and productivity related modules for the Wilmar International Group of companies’ employees. 

In his present capacity, he develops modules and consult a multitude of organizations. He is also a part time lecturer for academic courses, namely Certificate & Diploma Program for Malaysia institute of Human Resource Management, Supervisory Module for Certificate & Diploma for Malaysian Institute of Purchasing & material Management, Executive Diploma of Human Resource Management for UTM SPACE, Asia e University, Southern College University and Open University Malaysia and Professional Short Course in Mandarin for Human Resource subjects and English Conversation & Communication Skills for User Business School (UBS). 

Wee is tri-lingua and is able to teach and consult in all three main languages fluently. His much in-demand programmes include Effective Supervisory Skills, Purchasing & Negotiation Skills, 8D Team Problem Solving Methods, Total Preventive Maintenance, ISO QMS AND EMS Awareness Program, UTM SPACE ISO QMS Modules, Effective QA/QC Inspectors, QC Tools, QCC, Effective Communication and Motivation Program, Excellent Clerical Skills, Excellent Customer Service, Effective Business English Communication Skills, Report Writing Skills, Effective Presentation Skills, Teambuilding Program, Positive Working Attitude, Malaysian Labour Laws and Industrial Relation Laws, Understanding of Employment Act 1955, Handling Misconduct and conducting Domestic Inquiries, Effective Salary Computation and Administration, Handling Problematic & Difficult Employees, Report Writing Skills, Drafting an Employment Contract, Effective Human Resource Management, HR for Non HR Executive / Managers, People Management, Leadership Skills, Balanced Scorecard, Key Performance Indicators and others. 

Among some of his training and/or consultancy services clients are Kyocera, Sunpower, TJ Wang Group (Accountancy & Secretarial Services), Lii Hen Group, China Press, White Horse Ceramic, ML Plastics Sdn Bhd, Yee Wan Manufacturing, Southern College, Foo Yew High School, MITI, Police Academy (Technical),Champion Precision, JK Sumi Wire, Muar Ban Lee Engineering, Autoveyor, Southern Lion, Seiko Electric, CSC Steel, San Miguel Yamamura Plastic, Ornapaper, Umicore Malaysia, Alloy Consolidated (MTD Group), Panasonic AVC Network, Southern College University, Infineon Technologies, to name a few.

Wee is also a frequent resource trainer and consultant for the Malaysia Digital Economy Corporation (MDEC), and associations and trade bodies including SME Association, Hoteliers Associations and more. 

[08] ENQUIRY & REGISTRATION

Enquiry: yes@sst2u.com

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