[Online 2-Day Weekends Class] Managing Business Process Improvement
Course Information
  • 20-Feb-2021
  • Online
  • Hishamuddin Abdul Halim
  • English
  • RM 790 RM 740
    Until 31 Jan 2021
  • 9:00am - 5:00pm

A product or service begins and ends with a process. The key to success in business lies in the company’s processes. Important processes that are worthy improving not only involve close interaction with customers, but also other processes that add value to the business. Business processes shall not be considered as stationary. In today’s dynamic business environment, the capability of the company to ensure that the processes are adaptable to the business environment are crucial. Business process improvement is becoming more and more important to business success than ever before.
This training has been specially designed to develop the skills regarding effective business process improvement at workplace and to take the necessary approaches to establish, implement and maintain an effective business process improvement program to be in line with the ISO 9001:2015 and other management systems.
The participants will be also exposed to the method to manage business process improvement in different industries. The participants will be also exposed to the relevant tools to conduct business process improvement for the organization.


• To develop the process inventory in an organization
• To be able to determine the priorities for process improvement
• To be able to identify define process scope and conduct process mapping
• To be able to design and implement effective programs to improve organizational resilience toward disruptive incidents
• To be able to estimate process time and cost
• To learn about the 6 elements in an improvement cycle
• To be able to use data collection and analysis tools
• To be able to manage exercises and testing for plan effectiveness
• To learn about change issues and continuous improvement aspects in business process improvement
• To be able to prepare a simple report about business process improvement activity(ies)


Managers and above from the private sector or government agencies.


This training program uses adult learning methods such as lectures, group discussion, Power Point presentations and games. Participants will spend half of the time in individual or group activities that allow them to cultivate business process improvement skills to further enhance the organization’s sustainability. The trainer will share his knowledge and actual experience and will draw real examples from the actual industry setting to reinforce learning.


- Weekends Class -
Date: 20 - 21 February 2021 (Sat - Sun)
Time: 9.00am - 5.00pm
Duration: 2 Days

[HRDF Claimable]


- Special Offer (before 31 Jan 2021) - RM 740
- Normal Fee - RM 790

Others: Includes Course Notes, Certificates, Transcript & 6% Service Tax

(i) SST2u Learner Card Member - overriding 15%



09:00 - 10:45
- Introduction and Ice Breaking
- Pre-Test
- 4 Aspects in Developing Process Inventory

10:45 - 11:00 Short Break

11:00 - 13:00
- 8 Elements in Defining Process Scope
- The Basics of Process Mapping

14:00 - 15:45
- Estimating Process Time and Cost
- Verifying the Process Map

15:45 - 16:00 Short Break

16:00 - 17:00
- 6 Elements in Improvement Cycle

End of Day One


09:00 - 10:45
- Review of Previous Topics
- Data Collection and Its Tools

10:45 - 11:00 Short Break

11:00 - 13:00
- Data Analysis Phase
- Exercising and Testing the Plan’s Effectiveness
- Managing Change

14:00 - 15:45
- Continuous Improvement in Major Management Systems
- Report and Presentation

15:45 - 16:00 Short Break

16:00 - 17:00
- Process Improvement Implementation Process and Challenges
- Post Test
- Conclusion

End of Day Two


HRDF Certified Trainer

Hishamuddin Abdul Halim is the former Head of Occupational Safety and Health Section at the University of Malaya. Prior to joining the University of Malaya, he served in the manufacturing sector.
His work experience covered production, quality control, logistics and warehouse, supply chain management and QSHE. He has more than 25 years of experience in establishing, implementing, maintaining and improving various management systems such as ISO9001, ISO 45001, ISO14001, C-TPAT, BCM and so on. He was actively involved in the development, review of documents and as well as auditing for those management systems. He was also actively involved in the implementation of various 6δ and innovation projects at the organizational level.
Hishamuddin Abdul Halim holds a Bachelor of Management (Hons) degree from Multimedia University and has passed the Safety and Health Officer exam with NIOSH. He is also a PSMB trainer, Ministry of Human Resources (TTT / 2448). He was trained by Emory University in BSL-3 and as well as attended IRCA lead auditor training program organized by Neville Clarke.
In the field of training, he actively designs and delivers training programs and talks in various sub-fields such as QSHE, BCM, emergency preparedness and response, store management and inventory, security, administration, and etc. He has trained staffs or delivered talks for HG Power Transmission, IAC Electricals, Gamlite IT, Uganda National Roads Authority (UNRA), University of Malaya, LASAM, Singapore Institution of Safety Officers, Latexx Manufacturing, FGV, Tradewinds Plantations, Malaysian Society of Occupational Safety and Health (MSOSH) and etc. He is a major contributor to the topic of occupational safety and health and as well as environmental management and animal facilities in the Panduan Penjagaan dan Penggunaan Haiwan Makmal (2017) published by Penerbit Universiti Malaya.


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