[Online] HR Documentations And Procedures in Managing Employees
Course Information
  • 23-Dec-2020
  • Online
  • Serene Yap
  • English
  • RM 440
  • 9:00am - 5:00pm

Misrepresentations in your HR documentations and procedures or lack of both can result in the Labour Court and the Industrial Relations Court ruling in favour of employee with costly monetary compensation. Understand and recognize the salient and sensitive points to be observed when drafting your HR Documentations and Procedures, to avoid the elements that will turn your documents and procedures into liabilities.
You will benefit fully from our real-life case studies and competency activities. Our interactive workshop will ensure that you understand the problems associated with handling employee’s issues, entitlement, performance, and to effectively handle disciplinary issues, and able to apply them in your workplace immediately.


At the end of the programme, participants will be able to :-
• Ensure your HR Documents and Procedures are in line with the Employment Act and relevant legislations requirements, observing their latest amendments or additions
• Identify the loopholes open to employees
• Identify and understand the proper use of language, words
and terminology in drafting Human Resource Documentations and Procedures
• Safeguard the interest of your Organisation by avoiding vague and unclear meanings


• Interactive Presentation
• Industrial Relations Court Case Studies and Analysis
• Practical Exercises
• Questions and Answers


• Human Resource Managers / Executives / Officers / Assistants
• Factory Managers
• Heads of Department / Line Managers / Team Leaders
• Branch Managers / Outlet Managers / Restaurant Managers/ Office Managers
• Business Owners / Employers


Date : 19 - 20 November 2020 (Thu - Fri)
Time : 9.00am - 1.00pm
Mode: Online/ Interactive


[HRDF Claimable | CPD 8 Hours]

Fee - RM 440

>> includes Course Notes, Certificate of Completion & 6% Government Service Tax

(i) 15% overriding discount for SST2u Learner's Card members


[01] Documentations and Procedures in Managing Probationer and Poor Performer

» Probationer and Extension of Probationary period
• Extension of Probationary period
• Confirmation of Employment
• Non-Confirmation of Probationer

» Handling Poor Performance
• Poor Performance and Inefficiency
• Performance Improvement Plan (PIP)
• Procedures in Performance Improvement Plan

[02] Documentations and Procedures in Managing Absenteeism and Tardiness

» Managing Absenteeism and Tardiness effectively
• Handling Absenteeism as per Employment Act 1955
o Self-termination or Abandonment of employment
• Handling late-coming
• Is salary deduction allowed for late-coming?

[03] Prevention and Eradication of Sexual Harassment in the workplace

• Sexual Harassment in Employment Act 1955
• Policy on Sexual Harassment

[04] Disciplinary and Dismissal Documentations and Procedures

» Identifying and Analyzing Misconduct
• Minor and Major Misconduct
o Deciding the severity of Misconduct
» Permitted Disciplinary Procedures
• Counseling
• Show Cause
• Warning
• Due Inquiry and Suspension
o Section 14 (1) & (2) of the Employment Act 1955
• Domestic Inquiry Process and Procedures
o Charge Sheet
o Notice of Domestic Inquiry
o Roles of various parties in the domestic inquiry
» Dismissal upon Domestic Inquiry



Serene Yap is a HR Trainer and Consultant. She has been involved in all aspects of human capital development and management for more than 20 years. She holds an MBA in General Management, is a certified NLP Practitioner by ISNS, Certified Master Class Trainer and a PSMB approved Trainer. Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services.

She has developed and conducted many HR programs covering both the Employment Act 1955, Sabah Labour Ordinance and Sarawak Labour Ordinance. Notable programs are Employer’s and Employee’s rights in HR Management, Developing HR policies, HR Documentations and SOPs, Behavioral-based Interview, and Managing Misconduct and Domestic Inquiry amongst others. Besides training, Serene also consults and has successfully carried out consultancy projects from HR Audit, Policies & Procedures and Employee Handbook; Retrenchment Strategy and Execution to HR Department Startup and HR Team Coaching over the years.


Enquiry: SSTcourse@gmail.com
- General (03 - 5888 7357)
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- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)