[Online 2-Day] 关键绩效指标,绩效管理与评估 HR KPI, Performance Measurement & Appraisal HR
Course Information
  • 06-Nov-2020
  • Online
  • Wendy Tee
  • Mandarin
  • RM 540
  • 9:00am - 1:00pm
[A] 课程目标 | COURSE OBJECTIVES
• 确保员工具有量化影响的技能,并为个人贡献(各个级别)提供及时的指导,以实现整体业务目标。
• 协助组织实施KPIS
• 提供制定KPI的理由
• 提供制定KPI的分步指南
• 提供人力资源关键绩效指标的样本
• 学习如何进行有效的绩效评估。
• 改善评估师的绩效管理技术。

• To ensure employees have the skills to quantify impact, and provide timely direction for an individual contribution (At all levels) towards achieving overall business goals.
• To assist with the organization with the implementation of their KPIS.
• To offer reasons for developing KPI
• To provide step by step guidelines in developing the KPI
• To provide samples of HR KPI
• To learn how to conduct effective performance appraisals.
• To improve appraisers’ performance management techniques.

[B] 谁该参加 | WHO SHOULD ATTEND
• 人力资源经理或人力资源主管在公司中开发KPI
• 负责在公司中开发KPI的部门经理或HOD
• 非人力资源专业人员,负责在公司中开发KPI
• 负责在公司中设立人事部门的经理和专业人员

• HR managers or HR executives for developing the KPI in companies
• Line managers or HOD who are responsible for developing the KPI in companies
• Non HR professionals who are responsible for developing the KPI in companies
• Managers and professionals who are tasked with launching an HR department in companies

[C] 方法 | METHODOLOGY
演示文稿,小组讨论,工作表,学习示例,讨论,问答环节和课程笔记
Power point presentations, group discussions, worksheets, learning examples, discussions, Q & A sessions and course notes

[D] 日期/方式
日期: 6-7 November 2020 (Fri-Sat)
时间: 9.00am - 1.00pm
方式: 綫上 / Online

[E] 费用
- Early Bird (before 6 Oct 2020) - RM 440
- Special Offer (before 20 Oct 2020) - RM490
- Normal Fee - RM540

* Fee includes course Notes,Certificate of Completion & 6% Service Tax

Discount
(i) 15% overriding discount for SST2u Loyalty Card members

[F] 课程内容 | COURSE CONTENTS
单元 1:KPI概念和绩效评估
• 概述
• 什么是绩效衡量
• 为什么衡量组织绩效
• 什么构成良好的绩效评估系统?
• 公共和私营部门的绩效衡量标准是否不同?

单元2:定义关键绩效指标(KPI)
• 什么是KPI
• KPIS的优势
• 有关KPIS的一般原则
• 良好KPI的特征
• 绩效管理仪表板和记分卡
• 第一次正确的KPIS
• 要点总结

单元3:如何使用样本创建和管理人力资源关键绩效指标
1.旷工率:评估员工的敬业度
2.加班时间:详细监控员工的工作量
3.培训成本:分析员工的投资
4.员工生产力:跟踪员工的整体效率
5.每次租用成本:分析找到最合适的服装所需的时间
6.招聘转换率:寻找最佳的招聘方法
7.填补时间:监控您需要多长时间才能找到新员工
8.周转率:了解您的保留工作如何进行
9.男女比例:了解公司的性别差异
10.兼职员工:观察兼职员工随时间的变化
11.平均停留时间:查看员工在公司停留的时间

单元4:有效评估的原则
•绩效管理,工具及其收益
•有效绩效评估讨论的原则
•组织绩效评估流程

a.设定SMART目标
•目标设定过程
•沟通绩效目标
•制定SMART绩效目标
•演示,“小组讨论”练习,便利的小组讨论,成对的书面练习和小组讨论

b. 评估会议
•组织和介绍评估会议
•确定所需的关键技能
•表现证明
•示范/演讲,配对练习和小组讨论讨论

c.评估技巧
•提问,倾听并提供反馈
•演讲,配对和小组练习,并促进小组讨论
练习进行评估的关键技能
•每个参与者使用清单来扮演评估者,评估者和观察者的角色
•在三人小组中练习课程,进行小组学习复习和讨论

d.绩效评估文件和跟进
•审核内部绩效评估文档
•提供跟进评估和频率
•筹备绩效考核会议
•审查文件,小组讨论和准备清单

e.绩效改善计划(PIP)
•什么是绩效改进计划?
•绩效改进计划的目的和好处
•绩效改善计划示例
•如何编写绩效改进计划
•如何应对绩效改善计划

Module 1: Introduction to the KPI concept and performance measurement
• Overview
• What is performance measurement
• Why measure Organizational performance
• What constitutes a good performance measurement system?
• Are public and private sectors performance measurement different?

Module 2: Defining the key performance indicators ( KPIs)
• What are KPIs
• The advantages of KPIS
• General principles regarding the KPIS
• Characteristics of a good KPI
• Performance Management Dashboards and scorecards
• Getting it right the first time
• Summary of the key points

Module 3: How to create and manage Human resources KPI and metrics with samples
1. Absenteeism Rate: Evaluate the engagement of your employees
2. Overtime Hours: Monitor your employees' workload in detail
3. Training Costs: Analyze the investments in your employees
4. Employee Productivity: Track the overall effectiveness of your workforce
5. Cost per Hire: Analyze what it takes to find the perfect fit
6. Recruiting Conversion Rate: Find the best recruitment method
7. Time to Fill: Monitor how long you need to find a new employee
8. Turnover Rate: See how your retention efforts work
9. Female to Male Ratio: Understand the gender diversity in your company
10. Part-Time Employees: Watch the evolution of part-time workers over time
11. Average Time Stay: See how long your employees stay in your company

Module 4 :Principles of effective appraisals
• Performance management, the tools and their benefits
• Principles of effective performance appraisal discussions
• Organisations performance appraisal process

a. Setting SMART Objectives
• Objective setting process
• Communicating performance objectives
• Writing SMART performance objectives
• Presentation, the ‘shoot out’ exercise with facilitated group review, paired written practice and group discussion

b. The appraisal meeting
• Structuring and introducing the appraisal meeting
• Identifying the key skills needed
• Evidencing performance
• Demonstration/presentation, paired exercise and facilitated group review discussion

c. Appraisal skills
• Questioning, listening and giving feedback
• Presentation, paired and small group exercises, and facilitated group discussion

d. Practicing the key skills in conducting an appraisal
• Each participant takes the role of appraisee, appraiser and observer using a checklist
• Practice sessions in trios with group learning review and discussion

e. Performance appraisal documentation and follow up
• Reviewing internal performance appraisal documentation
• Providing follow up to the appraisal and frequency
• Preparing for the performance appraisal meeting
• Review of documentation, group discussion and preparation checklist

f. Performance Improvement plan ( PIP)
• What is a Performance improvement plan?
• The purpose and benefits of a performance improvement plan
• Performance improvement plan examples
• How to write a performance improvement plan
• How to respond to a performance improvement plan
• How to survive a performance improvement plan

[G] 讲师简介
WENDY TEE
- HRDF APPROVED SPEAKER, HR CONSULTANT

Wendy Tee Leap Sing has over fifteen years of experience in senior management and human resources positions for diversified industrial and business environments. Graduated with a Master of Business Administration (UM), Master of Information Technology (UM), Certified Financial Planner (CFP),
Certified Business coach (UM), Registered Financial Planner (RFP), Certified Trainer (PSMB) and Certified Advance Human Resource Practitioner (MIHRM), she has undergone intensive academic training in various human development and knowledge improvement. Wendy is a member of the Malaysia Financial Planning Council (MFPC) as well as a Security Commission licensed financial planner with VKA Wealth Planners. She is now pursuing her Doctorial of Business
Administration (DBA) from Universiti Utara Malaysia (UUM).

Wendy is actively involved in management consultancy, management training and research. Her latest responsibility involves the business coaching, financial training, management consultancy, management and Financial lecturing of Degree programs for Kolej Universiti Tunku Abdul Rahman . She has experience managing training programs cover from local universities, in house training and public seminar training, from designing training needs assessment, developing training materials, monitoring and tracking of training programs successfulness and implementing training evaluation. Having been trained as a qualified trainer, her skill and knowledge has been enhanced in operations effectives, fitness analysis, gap analysis and needs assessments.

Wendy is also a Human Resource solution consultant now appointed from Harrison Assessment Talent solutions (HATS), certified trainer from Pembangunan Sumber Manuasia Berhad (PSMB) and National Human Resources Centre (NHRC), providing comprehensive and independent Human Resource advisory to clients. In addition to consulting with and servicing clients, she is responsible for HR assessment, HR training, coaching & advisory for the company. In the area of Human Resource Management, Wendy focuses on Strategic Talent Management, Training and Development Management, Performance Management, Payroll Management and Setting Departmental & Inter Departmental Key performance Indicators (KPIs). She used the Harrison Assessment Talent Solutions (HATS) in many HR assignments. HATS is a leading global psychometrical assessment tool widely used for career guidance, personal coaching, talent acquisition, talent development, talent engagement and succession planning.

[H] 报名/联络
电邮: SSTcourse@gmail.com
联络:
Logesh (012 - 503 0346)
Siti (012 - 383 8603)
Teo (011 - 3178 9203)
Han (019 - 323 0507)