[01] INTRODUCTION
Supervisors are the back bone of most organizations and companies. This special group of employees provide the inter-phase between the management and the lower level workforce. They are normally responsible for the performance and productivity of their subordinates. Their competency as managers and leaders will surely determine the overall organization performance.
主管是大多数组织和公司的支柱。 这个特殊的员工群体提供了管理层和下层员工之间的 桥梁。 他们通常对其下属的绩效和生产力负责。 他们作为管理者和领导者的能力肯定 会决定组织的整体绩效。
[02] COURSE OBJECTIVES
Effective supervision is a result of leading, coordinating and directing the workforces to achieve the company’s goals. This needs specific knowledge, skills and attitude. This program is to realize these requirements. It is highly effective and practical program which will help participants to achieve the following objectives:
• Realize, understand and apply the finer point of supervisory skills.
• Develop good leadership skills and qualities.
• Enhance communication and interpersonal skills with the
management and subordinates.
• Improve understanding of individual and group behavior for
better management.
• Develop confidence and efficiency in management.
• Develop commitment, responsibility and pro-active work behavior amongst supervisors.
有效的监督是领导、协调和指导员工实现公司目标的结 果。 这需要特定的知识、技能和态度。 本课程将帮助参 与者实现以下目标:
• 认识、理解并运用监督技能的精髓
• 培养良好的领导技能和素质
• 增强与管理层和下属的沟通和人际交往能力
• 提高对个人和群体行为的理解，以实现更好的管理 • 培养管理信心和效率
• 培养主管的承诺、责任感和积极主动的工作行为
[03] METHODOLOGY
Lecture, case studies, role plays, management games, video clips and group discussion.
讲座、案例研究、角色扮演、管理游戏、视频剪辑 和小组讨论.
[04] DATE, TIME & FEE
Date: 2-3 November 2023 (Thu_Fri)
Time: 9.00am - 5.00pm
Venue: CPD Academy, RIO Puchong
Fee: [HRD Corp Claimable]
- Early Bird Offer (before 7 Oct 2023) – RM 1320
- Special Offer (before 21 Oct 2023) – RM 1400
- Normal Fee – RM 1480
>> Fee includes Course Notes & Certificate of Completion and 6% Service Tax
** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.
HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Public
Course Code:
[05] COURSE OUTLINE
Day 1
Module 1 - How to Build Teamwork
• The Four Steps to Building a Team
• The Need for a Team
• Togetherness and Sense of Belonging
• How to Work out Problems and Decision Making
• How to Gain Acceptance as the Group’s Leader
• Experiential Learning Activities
Module 2 - Team Leadership
• Teamwork and Teambuilding
• Team Planning and Goal Setting Team
• Being Good Team Player Yourself
• Guidelines of Team Communication
• Leadership in Team
• Roles & Responsibilities of Team Leader
• Being Solution not the Problem
• Motivating Team Member
• What and When to Delegate
• Team as a Family
• Teamwork activities
End of Day One
Day 2
Module 3 - Communication & People Management Skills
• Improving Relationship with Subordinates
• Running Efficient Meeting
• A Different Kind of Communication
• Communicating to Influence and to Lead
• Giving Constructive Criticism
Module 4 - Leadership & Motivation
• Improving Performance through Strategic Leadership
• Managing Team and Teamwork
• Motivating Team Members to Peak Performance
• Praising and Rewarding People
• Handling Absenteeism and Tardiness
• How to Shape up Problem Workers
• Managing Stress – You are Human Too!
End of Training
第一天
单元 1 - 如何建立团队合作
• 组建团队的四个步骤
• 为何需要团队
• 团结和归属感
• 如何解决问题和做出决策
• 如何获得团队领导的认可
• 体验式学习活动
单元 2 - 团队领导
• 团队合作和团队建设
• 团队规划和目标设定团队
• 自己成为优秀的团队合作者
• 团队沟通指引
• 团队领导力
• 团队领导者的角色和职责
• 解决问题而不是问题
• 激励团队成员
• 委托内容和时间
• 团队如家人
• 团队合作活动
培训第一天结束
第二天
单元 3 - 沟通和人员管理技能
• 改善与下属的关系
• 召开高效会议
• 一种不同的沟通方式
• 通过沟通来影响和领导
• 给予建设性批评
单元 4 - 领导力和激励
• 通过战略领导力提高绩效
• 管理团队和团队合作
• 激励团队成员达到最佳绩效
• 表扬和奖励
• 处理缺勤和迟到
• 如何塑造问题员工
培训结束
[06] SPEAKER PROFILE
BRIAN WEE
HRDF Certified Trainer, Consultant
Brian Wee was Head of Human Resources, Internal QMS Auditor and Corporate Trainer of MMC for a holding company of oils refineries in Malaysia. He holds a Master of Business Administration and a Post Graduate Diploma in Business Administration from Heriot Watt University, United Kingdom. He also has a Certificate and a Diploma in Personnel Management. He is a Certified Human Resource Professional (CHRP), an Ordinary Member of Malaysian Institute of Human Resource Management (MIHRM), PSMB Certified Trainer and PSMB Human Resource Consultant. Wee has attended a three days Effective Training Evaluation program by Ms Beverley Jeffreys of Chisholm Institute, Australian National Training Authority (ANTA). He brings with him more than 15 years of working experience in Human Resource of large manufacturing companies. He is a Resource Training person for Malaysian Institute of Personnel Management (MIPM), Malaysian Institute of Purchasing and Material Management, UBS Commercial Institute, Open University Malaysia, Asia e University and UTM Space Executive Diploma Programs and others.
He started off his career in 1980 as a Senior Officer with the Ministry of Information where stayed for 15 years and gained extensive management experience. Later he moved to a Japanese based company where he was in charge of all spectrums of Human Resource functions. During that time, he acquired some Japanese management skills such as Kaizen, Zero Defect, JIT, Quality Control, Quality Assurance, ISO QMS and EMS Awareness Program and many others. He developed and trained QC, ISO QMS and EMS and productivity related modules for the Wilmar International Group of companies’ employees. In his present capacity, he develops modules and trains his employees and many organizations. He is also a part time lecturer for academic courses, namely Certificate & Diploma Program for Malaysia institute of Human Resource Management, Supervisory Module for Certificate & Diploma for Malaysian Institute of Purchasing & material Management, Executive Diploma of Human Resource Management for UTM SPACE, Asia e University, Southern College University and Open University Malaysia and Professional Short Course in Mandarin for Human Resource subjects and English Conversation & Communication Skills for User Business School (UBS).
His much in demand programmes are Effective Supervisory Skills, Purchansing & Negotiation Skills, 8D Team Problem Solving Methods, Total Preventive Maintenance, ISO QMS AND EMS Awareness Program, UTM SPACE ISO QMS Modules, Effective QA/QC Inspectors, QC Tools, QCC, Effective Communication and Motivation Program, Excellent Clerical Skills, Excellent Customer Service, Effective Business English Communication Skills, Report Writing Skills, Effective Presentation Skills, Teambuilding Program, Positive Working Attitude, Malaysian Labour Laws and Industrial Relation Laws, Understanding of Employment Act 1955, Handling Misconduct and conducting Domestic Inquiries, Effective Salary Computation and Administration, Handling Problematic & Difficult Employees, Report Writing Skills, Drafting an Employment Contract, Effective Human Resource Management, HR for Non HR Executive / Managers, People Management, Leadership Skills, Balanced Scorecard, Key Performance Indicators and others. Among some of his training participants and/or consultancy services included Kyocera, Sunpower, TJ Wang Group (Accountancy & Secretarial Services), Lii Hen Group, China Press, White Horse Ceramic, ML Plastics Sdn Bhd, Yee Wan manufacturing, Southern College, Foo Yew High School, MITI, Police Academy (Technical),Champion Precision, JK Sumi Wire, Muar Ban Lee Engineering, Autoveyor, Southern Lion, Seiko Electric, CSC Steel, San Miguel Yamamura Plastic, Ornapaper, Umicore Malaysia, Alloy Consolidated (MTD Group), Panasonic AVC Network, Southern College University, Infineon Technilogies, to name a few.
Mr. Brian Wee had provides HR & Quality and Productivity Consultancy Services to Li Hen Group, a furniture exporter and manufacturer, Omega Printer, Golpar Plastic Injection, Dian Pang Supermarket and others.
[07] ENQUIRY & REGISTRATION
Enquiry: yes@SST2u.com
Contact:
- General - (03 - 8604 7270)
- Teo (011 - 3178 9203)
- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)