[Puchong, 2-Day] Business Communication: Written English Skills
Course Information
  • 04-Oct-2023
  • CPD Academy, Rio Puchong
  • Syeela Dzul
  • English
  • RM 1,450 RM 1,360
    Until 28 Sep 2023
  • 9:00am - 5:00pm


This programme is designed to provide learners with the ability to follow a process in writing texts required in business. It is intended to promote clear, unambiguous communication in plain language and to improve the quality of written letters and other texts that are specific to a business environment. This course will enable participants to recognise and effectively apply modern textual conventions. Participants will gain a fundamental understanding of up-to-date written business communication so that they can write clear, concise, correct and effective documents. They are shown how to plan, organise, write and edit letters, meeting documents, emails and other written business communications.



By the end of this programme, participants will be able to:

(a) Perform basic written communication skills

(b) Provide effective, clear and relevant information

(c) Write grammatically correct sentences

(d) Write workplace messages using appropriate English language convention

(e) Proofread and edit written drafts accurately

(f) Enhance efficiency in workplace communication



(a) Content-based materials lecture

(b) Audio/visual aids

(c) Practical activities

(d) Discussion

(e) Role-plays and presentations

(f) Featuring simulated meetings

(g) Negotiations and case-studies



All Levels




Date: 4-5 October 2023 (Mon-Tue)

Time: 9.00am – 5.00pm

Venue: CPD Academy, Rio Puchong


[ HRD Corp Claimable ]


- Early Bird Offer (before 15 Sep 2023) – RM1,280

- Special Offer (before 28 Sep 2023) – RM1,360

- Normal Fee – RM1,450


>> Fee includes Course Notes & Certificate of Completion and 6% Service Tax


** OFFER **

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.

HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Public
Course Code: 10001152483





Day 1


Lesson 1: Getting the Right Words Down

- The HOW of your writing

- Engage brain before writing

- S.M.A.R.T. writing technique

- Adopt the right attitude


Lesson 2: Language to Create Effectiveness

- Create understanding and readability

- Be straightforward and natural

- Readers’ dislikes

- The appropriate image

- Language that WORKS for YOU


Lesson 3: Types of Sentences

- Basic sentence elements

- Sentence structure: Simple, Compound, Complex, Compound Complex

- Types of sentences

- Declarative, interrogative, imperative, exclamatory


Lesson 4: How to Write Persuasively

- Focus on the recipient

- The thinking process

- Persuasion’s magic formula

- Make the case attractive

- A persuasive structure


Day 2


Lesson 5: Active and Passive Voice

- Definition of active voice

- Active form

- Passive form

- Change of tense


Lesson 6: The Ubiquitous Email

- The nature of email

- The basics, advantages and disadvantages

- Getting organised

- Think before you write

- The role of language


Lesson 7: Writing Long Documents

- Write tightly

- Reports and structures

- Writing proposals

- Making documents look good


Lesson 8: Dealing with Numbers

- Making numbers clear

- Graphs and charts

- Language of numbers





Certified HRDF Trainer English Instructor, Voiceover Talent


Syeela Dzul is a graduate of International Islamic University Malaysia (IIUM) with a Bachelor Degree of Human Sciences in English Language and Literature (Honours). She received her elementary school education in Indiana, USA, during her critical acquisition stage. This phase in her life allowed her to acquire the native tongue and helps her to develop an exceptional communication skill. Her continued proficiency in the English language became the focal point on which she built her career.

Syeela’s career began at PTPL as an English Language lecturer. She continued her journey at International Islamic College (IIC) in the same profession, and from there continued to mould and improve student’s English proficiency as a lecturer at International Education Centre UiTM (INTEC) and MAHSA University. Not one to shy away from her talent, Syeela is also a member of the Malaysian Voice Guild. Part of her services is lending her voice as a talent for E-Learning productions, course wares and explainer videos for high profile companies such as PETRONAS, TUDM, MARA, NIOSH and many more. Her voice is also familiar in jingles, documentaries, narrations and voice acting.



Enquiry: yes@sst2u.com


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