[01] INTRODUCTION 介绍
This course aims to help participants enhance their sales skills, provide necessary knowledge and skills to drive sales perfor- mance more effectively.
本课程旨在帮助学员提升销售技巧，提供必要的知识和技能， 以更有效地推动销售业绩。
[02] COURSE OBJECTIVES 培训目标
• Understand fundamental sales techniques and strategies
• Develop effective communication skills for sales interactions
• Identify and target potential customers through market research
• Build strong customer relationships and handle objections
• Master negotiation and closing techniques
• Enhance sales presentation and questioning skills
• Apply effective sales methods to navigate the sales process
• Improve understanding of body language in sales interactions
• Gain skills to handle price negotiations and terms
• Summarize key concepts and access further learning resources
• 了解基本的销售技巧和策略
• 培养有效的销售互动沟通技巧
• 通过市场调研识别和定位潜在客户
• 建立牢固的客户关系并处理异议
• 掌握谈判和成交技巧
• 提高销售演示和提问技巧
• 应用有效的销售方法来引导销售过程
• 提高对销售互动中肢体语言的理解
• 获得处理价格谈判和条款的技能
• 总结关键概念并获取进一步的学习资源
[03] WHO SHOULD ATTEND 谁该参加
• Sales representatives
• Sales managers
• Business owners and entrepreneurs
• Customer service
• Marketing professionals
• Those who aspire to develop their selling abilities
• 销售代表
• 销售经理
• 企业主和企业家
• 客户服务
• 营销专业人士
• 想要发展销售能力的人
[04] DATE, TIME, METHOD 日期/ 时间/ 方式
Date 日期： 26 September 2023 (Tue)
Time 时间： 9.00am - 5.45pm
Venue 地点： De Palma Hotel, Shah Alam
Fee 费用：[HRDF Claimable]
- Early Bird Offer (before 9 Sep 2023) – RM 720
- Special Offer (before 21 Sep 2023) – RM 780
- Fee – RM 840
>> Fee includes Course Notes & Certificate of Completion and 6% Government Service Tax.
** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.
HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Public
Course Code: 10001311161
[05] COURSE CONTENT 课程内容
Module 1
• Introduction and Course Objectives
• Introduce the instructor and participants
• Overview of course content and objectives
• Emphasize the importance of improving sales skills
单元1
• 介绍和课程目标
• 介绍讲师和学员
• 概述课程内容和目标
• 强调提升销售技巧的重要性
Module 2
• Fundamentals of Sales
• Definition and basic concepts of sales
• Understanding the sales process and sales funnel
• Exploring different sales methods and strategies
单元 2
• 销售基础知识
• 销售定义和基本概念
• 理解销售过程和销售漏斗
• 探讨不同销售方法和策略
Module 3
• Understanding the Target Customers
• Creating customer profiles
• Conducting market research and competitive analysis
• Learning how to identify potential customers
单元 3
• 了解目标客户
• 建立客户画像
• 进行市场调研和竞争分析
• 学习如何寻找潜在客户
Module 4
• Communication Skills
• Learning effective verbal and non-verbal communication techniques
• Exploring the importance of body language
• Practicing sales presentations and questioning techniques
单元 4
• 沟通技巧
• 学习有效的口头和非口头沟通技巧
• 探讨身体语言的重要性
• 实践销售演讲和提问技巧
Module 5
• Building Relationships and Handling Objections
• Understanding the importance of building customer relationships
• Learning how to establish trust and empathy with customers
• Exploring techniques for handling customer objections and rebuttals
单元 5
• 建立关系和解决反对问题
• 建立客户关系的重要性
• 学习如何与客户建立信任和共鸣
• 探讨解决客户异议和反驳的技巧 - 如何解决反对问题
Module 6
• Sales Negotiation and Closing Techniques
• Discussing effective sales negotiation strategies
• Learning how to handle price negotiations and terms
• Studying how to successfully close a sale
单元6
• 销售谈判和闭环技巧
• 探讨有效的销售谈判策略
• 学习如何处理价格谈判和条款
• 研究如何成功地进行销售成交
Module 7
• Summary and Q&A
• Reviewing key points of the course
• Addressing questions from participants
• Recap and providing learning resources and recommendations
End of Training
单元 7
• 总结和问答
• 回顾课程重点和要点
• 回答学员提出的问题
• 总结课程并提供学习资源和建议
课程结束
[06] TRAINER PROFILE 培训师简介
TEH XIN JING
HRD Corp Certified Trainer, Emcee
A certified trainer with over 10 years of experience in the training industry. Xin Jing specialized in designing and delivering training programs on team buildings, soft skills, leadership, communication, public speaking, project planning, effective meetings, and community development. She is also a sought after bilingual emcee since 2014.
Academic Qualification:
• BSc Business Management (University of London)
Professional Certification:
• HRDC Certified Trainer
• YMMPSC Public Speaking Club Certified Trainer
• JCI Certified Trainer
Working Experience:
• Vince Academy, Head of Department
• Former PSB Singapore Deputy Country Manager
Activity Experience:
• JCI (Junior Chamber International) Executive Vice President, Convention Director and Trainer
[07] ENQUIRY & REGISTRATION 查询及报名
Enquiry: yes@sst2u.com
Contact:
- Teo (011 - 3178 9203)
- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)