[01] INTRODUCTION
The current business trends and challenges had created a lot of new expectation on performance improvement. These had lead to the decision on maximizing the employees capabilities and competencies in order to meet the organizational goals continuously and consistently. It apply to every category of employees in the organization. The needs to have multi skills helps employee to diversify their roles and responsibilities shifting from traditional functional towards strategic functional.
[02] COURSE OBJECTIVES
This workshop will help participants to:-
• Understand the current business challenges and the impact towards customer’s expectation
• Be more proactive and creative in developing performance improvement actions continuously
• Bring you out from the comfort zone
• Build strategic partner thinking
• Enhance your time management
• Strengthen your interpersonal skills
• Share problem solving techniques
• Develop EQ Skills
[03] WHO SHOULD ATTEND
• Administrator
• Administrative staff
• Human Resource
• Customer Service & Support
• Sales Personnel
[04] METHODOLOGY
Interactive lecturer, case study, group discussion, video clips and management game
[05] DATE, TIME & FEE
Date: 5-6 Jul 2023 (Wed-Thu)
Time: 9.00am - 5.00pm
Mode: Online/ Interactive
Language: Bahasa Malaysia/ English
Level: Beginner/ Intermediate
[ HRD Corp Claimable ]
Fee:
- Early Bird Offer (before 17 Jun 2023) - RM1,260
- Special Offer (before 30 Jun 2023) - RM 1,320
- Normal Fee - RM 1,390
>> Fee includes Course Notes, Certificate of Completion and 6% Service Tax.
** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.
HRDCorp Claimable Course:
Trainer MyCoiD: 429594X
Course Scheme: HRDCorp Claimable Course
Course Type: Remote Online Training (Public)
Course Code: 1000194920
[06] COURSE OUTLINE
DAY 1
[01] Building A Strategic Partner Thinking
a. Understand the business strategy
b. Being a strategic partner
c. Understand the organization challenges
d. Managing change
Workshop 1 Case study and discussion
[02] Enhancing Job Efficiency and Effectiveness
a. Prioritizing your job
b. Identifying time’s trap
c. Plan your work
d. What is Multitasking?
e. Monochronic & Polychronic Time Orientation
Workshop 2 Group discussion
[03] Interpersonal and Communication Skills
a. Developing positive self image
b. Communicating with people
c. Seek to understand in order to be understood
d. The important of building rapport
Workshop 3 Management games and discussion
DAY 2
[04] Problem Solving Skills and Decision Making
a. Common mistakes in Problem solving
b. Using 5 steps approaches
c. Other problem solving tools
d. Decision making technique
Workshop 4 Video clips and group discussion
[05] Being Proactive and Creative
a. What is Proactive
b. Proactive VS Creative
c. Creative thinking
d. How to be creative
e. Using Creativity in problem solving
Workshop 5 : Management games on creativity
[06] Self-Empowerment
a. Why self-empowerment for administrator
b. Personal empowerment action plan
[07] Emotional Intelligence and Managing Stress
a. What is Emotional Intelligence (EI)
b. How does EI and stress influence your performance
c. How to manage EI
d. Stress Management
Workshop 6 : Group discussion
[07] SPEAKER PROFILE
AZMI A. BAKAR
HRDF Certified Trainer
AZMI A. BAKAR has more than 25 years of experience in training and 16 years of hands on experience in Human Resource field. He obtained his Diploma in Public Administration from Mara Technology University, Shah Alam and then pursue for Master in Human Resource Management from St. Clement University, U.K.
He had held various senior management position in large multi-national manufacturing companies such as Taiko Electronics, Sharp Manufacturing, GP Batteries, Schick- Warner Lambert, Flextronics Industries Malaysia and Mieco Chipboard Berhad.
Azmi was also a Member of Malaysian Institute of Human Resource Management (MIHRM) , Member of Malaysian Facilitator Association , Certified EQ Trainer by ITSP Asia & Stamford College , Certified NLP Practitioner by NFNLP USA, Certified Professional Trainer by MLSB and Certified NLP Coach by ABNLP USA, Certified SOIF Coach by TCSB and professional member to Malaysian Association Professional Trainers and Coaches (MAPTac).
Clients he has trained include BERNAMA, Produa, UMW Toyota, Unilever, Mitsumi Electric, BASF Petronas, Proton, Sabah Electric, Sacofa, Sarawak General Hospital, JKR Sabah, Kenanga Investment Bank, Lafarge Cement, MTBE Petronas, Lucas automotive, Sime Tyres International, Summi Rubber, Sarawak Hydro, Faber, Maybank Venture, INTAN, Univeristi PUTRA, Naza automotive, UEM, Tenaga Nasional, WR Grace, Flexsys Chemical, Mechma boiler, Sharp manufacturing, Wearnes Electronics, SMK Electronics, Kenwood, Tryotech, Pasir Gudang Edible Oil, Grandbank Yatch, Time Telecom, INTAN, ETIQA MAYBANK Insurance, MMI industries, H&R Johnson, Tanjung Pelepas Port, West Port, Port Klang Port Authority, Penang Port, Yamaha Electronics, GP Doors, Malaysian Galvanized, KOMAG USA, Pioneer, Bridgestone, Bank Industri, Sebubu Berhad Sarawak, Nestle, Brunei Ministry Of Defence, Brunei Institute of Public Administration, Brunei Road works Department, Brunei Ministry of Health, Brunei Royal Police Force , International Medical University, Samsung Corning and etc.
[08] ENQUIRY & REGISTRATION
Enquiry: yes@sst2u.com
Contact:
- General (03 - 8604 7270)
- Teo (011 - 3178 9203)
- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)