[Online 2-Day] Critical Human Resource Skills for Non-HR
Course Information
  • 07-Aug-2020
  • Online
  • Serene Yap
  • English
  • RM 450 RM 350
    Until 12 Jul 2020
  • 9:00am - 1:00pm
The evolvement of employees today from ‘yester-years’ have created a new gap for the modern managers. Today, it is imperative for all Managers, albeit those involve directly with Human Resource matters and those indirectly involved, through their roles as superiors, to be aware of all aspects of human resource management and the relevant employment laws.

This programme is customized to cultivate the necessary human resource management skills for non-HR personnel as well as those newly promoted or newly recruited HR personnel.

By the end of this program, participants will be able to: -
• Understand the role and functions of HRM in an organization
• Have awareness of the relevant Employment Act requirements in managing subordinates
• Understand the basic disciplinary process
• Know how to design interview questions and conduct interview to get the right match
• Managing Probationer and employee’s performance objectively

• Interactive Presentation
• Industrial Relations Court Case Studies and Analysis
• Practical exercises
• Questions and Answers

• Heads of Department and Departmental Managers
• Factory Managers
• Line Managers / Executives
• Supervisors / Team Leaders
• Newly promoted HR Managers
• Human Resource Executives and Assistants
• Business Owners and Employers


Date: 7-8 August 2020 (Fri - Sat)
Time: 9.00am - 1.00pm
Mode: Live/ Interactive


FEE: Early Bird Offer (before 12 Jul 2020) - RM 350
Special Offer (before 26 Jul 2020) - RM 400
Normal Fee - RM450

>> Fee includes Course Notes, Certificate of Completion & 6% Service Tax

(i) SST2u Learner Card Member - overriding 15%


[01] Evolution of Human Resource Management
• The Evolution of Human Resource Management
• Modern HRM Functions and Roles

[02] Interview and Selection
• The Interviewer’s Guidelines
• The Interviewing Skills to get the Right Fit
• Setting Behavioral-based Interview Questions for the right match

[03] Performance Management
• Importance of proper Induction and Orientation
• Performance Management and Appraisals
• Handling and Managing Probationer
• Managing Poor Performance

[04] Relevant applications of the Employment Laws
• Coverage of employee under the Employment Act 1955
• Coverage of workman under the Industrial Relations Act 1967
• Minimum Wages Order
• Lawful Deductions
• Normal Hours of Work and Overtime
• Public Holidays and Rest Day
• Annual leave and No Pay leave
• Absenteeism and Emergency leave
• Sick leave and Hospitalisation leave
• Maternity entitlement

[05] Managing Discipline and Industrial Relations
• Analysing and Managing Misconduct
• Prevention and Eradication of Sexual Harassment in the workplace
• Disciplinary Process and Procedures
• Misconduct Investigation and Domestic Inquiry
• Minimum Retirement Age Act
• Breach of Contracts and Termination of Contracts
o Self-termination and Abandonment of Employment



Serene Yap is a HR Trainer and Consultant. She has been involved in all aspects of human capital development and management for more than 20 years. She holds an MBA in General Management, is a certified NLP Practitioner by ISNS, Certified Master Class Trainer and a PSMB approved Trainer. Her industry exposure includes property development and management, hospitality, medical, manufacturing, oil and gas, construction sector and consultancy services.

She has developed and conducted many HR programs covering both the Employment Act 1955, Sabah Labour Ordinance and Sarawak Labour Ordinance. Notable programs are Employer’s and Employee’s rights in HR Management, Developing HR policies, HR Documentations and SOPs, Behavioral-based Interview, and Managing Misconduct and Domestic Inquiry amongst others. Besides training, Serene also consults and has successfully carried out consultancy projects from HR Audit, Policies & Procedures and Employee Handbook; Retrenchment Strategy and Execution to HR Department Startup and HR Team Coaching over the years.


Enquiry: SSTcourse@gmail.com
General (03 - 5888 7357)
Teo (011 - 3178 9203)
Logesh (012 - 503 0346)
Siti (012 - 383 8603)
Han (019 - 323 0507)