[KL 2-Day] Developing High Performance Managers And Executives 高绩效经理人与执行者
Course Information
  • 12-Aug-2020
  • Pullman Hotel, Bangsar
  • Wendy Tee
  • Mandarin
  • RM 1190 RM 990
    Until 20 Jul 2020
  • 9.00am - 5.00pm
[01] INTRODUCTION 介绍

Organizations cannot function productively without high-performance managers. High-performance managers get things done with and through others both effectively and efficiently. The main purpose of this workshop is to equip managers with the necessary skills and knowledge related to personal competence, interpersonal competence and work competence.
没有高绩效管理者,组织就无法高效运作。高绩效管 理人员通过有效和高效的方式完成工作。本次研讨会 的主要目的是为管理人员提供与个人能力,人际关系 能力和工作能力相关的必要技能和知识。

[02] COURSE OBJECTIVES 课程目标

At the end of this module, participants will be able to:
• Explain the four major managerial functions
• Assess their managerial competence level
• Project a positive image on the job
• List the major time wasters and their solutions
• State the guidelines on coping effectively with stress on the job.
• List the major ways of motivating subordinates
• Explain the commandments of effective communication.
• State the qualities of a good leader
• State the principles each of getting along with their bosses and subordinates
• Set priorities and delegate effectively
• Explain the major steps of problem solving

在本单元结束时,参与者将能够:
• 解释四大管理职能
• 评估他们的管理能力水平
• 在工作中投射出积极的形象
• 列出主要的时间浪费及其解决方案
• 陈述有效应对工作压力的指导方针
• 列出激励下属的主要方式
• 解释有效沟通的诫命
• 陈述一位优秀领导者的素质
• 陈述与老板和下属相处的原则
• 确定优先事项并有效授权
• 解释解决问题的主要步骤

[03] METHODOLOGY 方法

Interactive lectures, practical exercises, games and activity, discussion and presentation, fun and interactive
互动讲座,实践练习,游戏和活动,讨论和演示,有趣和互动

[04] WHO SHOULD ATTEND 谁该参加
• Company directors
• Head of department, Line managers
• Office executives & supervisors
• Managers and professionals who are tasked with launching an organization
• 公司董事
• 部门主管,直线经理
• 办公室主管和主管
• 负责启动组织的经理和专业人员

[05} DATE, TIME, VENUE 日期,时间,地点

Date: 12-13 August 2020 (Wed - Thu)
Time: 9.00am - 5.00pm
Venue: Pullman Hotel, Bangsar

[06] FEE 费用

Early Bird Offer (before 20 Jul 2020) - RM 990
Special Offer (before 5 Aug 2020) - RM 1090
Normal Fee - RM 1190

Fee includes Course Notes, Lunch, Refreshments/ Tea Breaks, Certificate of Completion & 6% Government Service Tax

** DISCOUNT **
- SST2u Learner Card Members - 15% overriding discounts

[07] COURSE OUTLINE 课程大纲

第1单元:管理人员卓越概述
• 谁是经理
• 经理的重要性
• 主要管理职能 - 规划,组织,领导和控制
• 基本的管理技能 - 技术技能,人际关系技能,概念技能,政治技能,管理技能,决策技能

第2单元:高绩效经理人的竞争力
• 谁是高绩效经理?
• 通用高性能管理模型
a. 个人能力
诚信,成就导向,高自尊,自我客观和终身学习,适应力 ,主动/主动,自信,情绪自我控制,成功的时间管理
b. 人际交往能力
鼓舞人心,有效的沟通,发展他人,团队合作,良好的人际关系与网络
c. 工作能力
技术专长,规划和组织技能,问题解决和决策技能,彻底 性与绩效跟踪

第3单元:提升个人能力
a. 如何保持诚信
诚信的含义,诚信的主要元素,诚信的重要性,保持诚信的秘诀
b. 如何成为一个高成就者
什么是成就导向,高成就者的核心属性,成就导向的重要性 ,成为高成就者的提示
c. 增强自尊
什么是自尊,自尊的重要性,增强自尊模式,提高自尊的技巧
d. 保持自我客观性
自我意识和客观性的重要性,自我客观性的绊脚石,保持自 我客观性和从中获利的技巧
e. 保持弹性
有弹性人的一般特征
f. 如何变得更加自信
什么是自信,提示在工作场所变得更加自信
g. 增强情商
什么是情商,情商的重要性,情商的四个领域(自我意识,自我管理,社会意识,关系管理)
h. 成功管理时间
时间管理的基础,成功时间管理的好处,成功管理时间的提示
i. 成功地管理压力
什么是压力,压力类型,压力原因,成功控制压力

**学习活动
1:自我意识和自我管理
•你的生活主题是什么?
•确定您最大的优势和挑战
•高绩效经理的成功特征

第4单元:提升个人人际关系 a. 如何成为有效的领导者
什么是领导力,领导力的重要性,有效领导力的核心属性,三种基本的领导风格,最有效的领导风格
b. 如何激励今天的员工
什么是动机,动机的重要性,激励人的提示
c. 有效沟通
人际交往的类型,有效沟通的重要性,有效沟通的主要障碍 ,有效沟通的提示。
d. 掌握人际关系
人际关系的重要性,掌握人际关系的技巧
e. 成功管理你的老板
管理你的老板,关于老板的真相,成功管理你的老板
f. 成功管理冲突
什么是冲突,管理良好的冲突的好处,组织冲突的类型,人际冲突管理策略,成功地管理人际冲突
g. 建立有效的团队
团队合作的好处,组织团队的类型,高绩效团队的特征,建立有效团队的指导方针
h. 有效地指导员工
什么是教练,员工辅导的主要特征,员工辅导的重要性,有 效指导员工的指导

**学习活动
2:管理他人
• 通过发现和利用自己的优势,吸引团队成员
• 人际沟通在管理团队中的重要性
• 找出您自己和您的团队成员的成功

第5单元:提升工作能力
a. 获得主管工作表现
提高工作绩效的提示
b.制定有效的绩效标准
绩效标准,有效绩效标准的特征,确定绩效标准的步骤
c.有效的绩效考核
绩效考核的目的,有效规划和执行绩效考核的指导方针
d.有效地委派工作
授权的重要性,六个授权程度,有效委派工作的指导方针
e.做出有效决策
管理决策的类型,有效的决策过程,决策指南
f. 解决问题的工具
有效头脑风暴指南
g. 增强创造力
创造力的组成部分,创造性思维过程,创造力障碍,增强创造力的技巧
h. 如何避免常见的管理陷阱
了解所有态度,把好工作视为理所当然,忽视重要目标,表 现出崇拜精神,落实挑战目标或高绩效标准

**学习活动
3:管理他人
• 发现保留员工的关键
• 如何根据绩效评估来管理,发展和留住员工
• 如何吸引候选人

**学习活动
4:管理业务
• 在工作场所领导和激励他人
• 管理变革并适应新的变化
• 绘制您的未来计划(愿景,使命,核心价值观,战略和目标设定)

[08] SPEAKER PROFILE 讲师简介

WENDY TEE
- HRDF Approved Trainer | HR Consultant

Wendy Tee Leap Sing has over fifteen years of experience in senior management and human resources positions for diversified industrial and business environments. Graduated with a Master of Business Administration (UM), Master of Information Technology (UM), Certified Financial Planner (CFP), Certified Business coach (UM) , Registered Financial Planner (RFP), Certified Trainer (PSMB) and Certified Advance Human Resource Practitioner (MIHRM), she has undergone intensive academic training in various human development and knowledge improvement. Wendy is a member of the Malaysia Financial Planning Council (MFPC) as well as a Security Commission licensed financial planner with VKA Wealth Planners. Wendy is actively involved in management consultancy, management training and research. Her latest responsibility involves the business coaching, financial training, management consultancy, management and financial and investment lecturing of Degree programs for Tunku Abdul Rahman University College. She has experience managing training programs cover from local universities, in house training and public seminar training, from designing training needs assessment, developing training materials, monitoring and tracking of training programs successfulness and implementing training evaluation. Having been trained as a qualified trainer, her skill and knowledge has been enhanced in operations effectives, fitness analysis, gap analysis and needs assessments. For the past ten years she has been involved in lecturing and training in Financial Accounting and Reporting Skills, Personal Financial Planning, Corporate Financial Management, Practical Budgeting & Cost Reduction Technique, Mastering Company Accounts for Financial Statement Analysis, Balance Scorecard linked with Performance Management, Training Need and Analysis, Payroll Administration Techniques and Setting Departmental Key Performance Indicators (KPIs) and Understanding Malaysia Employment act 1955 ( Act 265), EPF act 1991 and Socso Act 1967.

Wendy is also a Human Resource consultant and certified trainer now appointed from Pembangunan Sumber Manuasia Berhad (PSMB), National Human Resources Centre (NHRC) and Malaysian Institute of Human Resource Management (MIHRM), providing comprehensive and independent Human Resource advisory to clients. In addition to consulting with and servicing clients, she is responsible for HR training, coaching & advisory for the company. In the area of Human Resource Management, Wendy focuses on Strategic Talent Management, Training and Development Management, Performance Management, Payroll Management and Setting Departmental & Inter Departmental Key performance Indicators (KPIs). Wendy is now pursuing her Doctor of Business Administration (DBA) from Universiti Utara Malaysia (UUM).

Wendy completed and passed her GST exams organized by Chartered Tax Institute of Malaysia (CTIM) with the cooperation and support from of the Royal Malaysian Customs Department (RMC). She is currently advising more than 70 SME companies in Malaysia for getting ready on the implementation of GST, mainly dealing with the tax authorities over various GST issues, elements and scope of GST, cycle and operations, rulings, registration, administration, audit and investigations on behalf of her clients.

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