[Bangsar, 2-Day] The Art of Handling Difficult Employees Effectively
Course Information
  • 02-Mar-2023
  • VE Hotel & Residence
  • Toh Siew Pat
  • English
  • RM 1660 RM 1520
    Until 14 Feb 2023
  • 9:00am - 5:00pm


• Every manager is a human resource (HR) manager and needs to manage his subordinates effectively for better industrial harmony and greater productivity

• Difficult employees not only affect productivity, he also becomes a burden to the manager/organization

• Every manager need to know how to manage difficult employees effectively so that it does not escalate into a costly legal/ industrial dispute

• This course is specially designed to equip managers to have the leadership, legal and technical knowledge in managing difficult employees




Date:      2 - 3 March 2023 (Thu - Fri)

Time:     9.00am - 5.00pm

Venue:   VE Hotel & Residence, Bangsar


[HRD Corp Claimable]



   - Early Bird Offer (before 14 Feb 2023)  -    RM 1,520

   - Special Offer (before 18 Feb 2022)  -    RM 1,590

   - Normal Fee   -    RM 1,660


>> Fee includes Course Notes, Meals & Certificate of Completion and 6% Service Tax


** OFFER **

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.


HRDCorp Claimable Course:

Trainer MyCoiD: 429594X

Course Scheme: HRDCorp Claimable Course

Course Type: Public

Course Code: 1000131363




Day 1


[A] Introduction

• Leadership at the workplace

• Role of managers as leaders in managing discipline, attending to employee grievances, reducing employee conflicts and creating industrial harmony in the workplace


[B] Managing Misconducts

• Managing common misconducts in accordance with the Malaysian Employment Act 1955 for a healthier work environment. Discussion on:-

- Tardiness (Lateness & Habitual lateness)

- Absenteeism (during work hours, during holiday season, before/after weekend)

- Malingering (Abusing medical leave & fake medical certificates)

- Sexual harassment

- Poor work performance/low productivity

- Conflict of interest

- Insubordination, etc.

• Case Study & Discussion : Selected Industrial Court cases and questions by participants


[C] Managing Poor Performance

– Performance Improvement Plan (PIP)

• Managing poor performance and implementing a performance improvement plan (PIP) for a win-win work environment

• Discussion on company’s PIP procedure or designing a PIP procedure

• Role Play


[D] Conflict Resolution, Counselling, Mentoring & Coaching

• Understand the difference between counselling, mentoring, coaching and its application in the workplace

• Discussion on company’s counselling, mentoring or coaching procedure

• Applying the appropriate conflict resolution intervention for a positive work environment

• Role play


Day 2


[E] Managing Employee Grievances

• Managing employee grievances based on company’s existing grievance procedure or designing a grievance procedure

• Role play


[H] How to conduct a Domestic Inquiry

• Pre-DI procedures

• Stages of DI procedure

• Legal and procedural requirements to be complied with

• Role of panel members, prosecutor, secretary in a DI

• Punishment options

- Employees under Employment Act 1955

- Employees not under Employment Act 1955

• Appeal procedure

• Case Study : Selected Industrial Court cases


[I] Mock DI

• Mock domestic inquiry to enable participants to have a practical experience in conducting domestic inquiry with commentaries from the facilitator





101 Global HR Heroes Award Winner 2019, 

Gold Award Recipient (HR Leader) by MIHRM 2017

HRDF Certified Trainer


Toh started his career in 1977 as a police inspector with the Royal Malaysian Police.  He subsequently joined the private sector in 1991 as a security manager before taking up the role as a human resources manager in 1995. Since then, he has headed the human resource and administration department of various public listed companies.


Toh developed his passion for public speaking and training when he was invited to speak in a conference in 2004. Since then, he has conducted numerous in-house training programs, public training programs and has chaired/spoken at various public conferences & seminars. He also speaks in various seminars organized by various State Industrial Relations Departments and State Labour Departments.


Toh was the facilitator for the Malaysian Institute of Human Resource Management’s (MIHRM) Certificate in Human Resource Management (CHRM) and Diploma in Human Resource Management (DHRM) programs (Employment Act module, Industrial Relations Act module and Trade Unions Act module) from 2007 to 2011.



a. Academic

    • Bachelor of Laws (LL.B) (Hons), University of London

b. Memberships

    • Life Member of the MIHRM

    • Member of the Malaysian Association of Professional Trainers and Coaches (MAPTaC)

    • Member of the John Maxwell Team (JMT)

    • Member of Toastmasters International (TI)

c. Certifications

    • Human Resource Development Fund (HRDF) certified Trainer (TTT Certificate No. EMP/1456)

    • Maxwell Certified DISC Method Behavioral Analysis Trainer

    • Maxwell Certified DISC Method Behavioral Analysis Consultant

    • Certified John C. Maxwell Coach, Trainer and Speaker

d. Awards

    • 2019 101 Global HR Heroes Award recipient during the 27th World HRD Congress in Mumbai, India

    • 2017 Gold Award recipient in the HR Leader category during the MIHRM’s 17th Malaysia HR Awards in Kuala Lumpur

    • 2017 Certificate of Recognition by the Ministry of Human Resources Malaysia (MOHR) during the ASEAN Productivity Linked Wage Conference (PLiC) in Kuala Lumpur



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