Human Resource Key Performance Indicator and Implementation for Organization
Course Information
  • 05-Mar-2020
  • The Light Hotel, Prai
  • Wendy Tee
  • Mandarin
  • RM 650
  • 9am - 5pm
(A) 简介
人力资源关键绩效指标(KPI)及其组织实施

(B) 课程目标
完成此计划后,参与者将能够:
• 确保员工具有量化影响的技能,并为个人贡献(各个级别)提供及时的指导,以实现整体业务目标。
• 协助组织实施KPIS
• 提供制定KPI的理由
• 提供制定KPI的分步指南
• 提供人力资源关键绩效指标的样本

(C) 谁该参加
• 人力资源经理或人力资源主管在公司中开发KPI
• 负责在公司中开发KPI的部门经理或HOD
• 非人力资源专业人员,负责在公司中开发KPI
• 负责在公司中设立人事部门的经理和专业人员

(D) 日期/地点

日期: 5 March 2020 (Thu)
时间: 9AM - 5PM
地点: The Light Hotel, Prai

(E) 费用

- Early Bird Offer (before 4 Feb 2020) - RM530
- Special Offer (before 18 Feb 2020) - RM590
- Normal Fee - RM650

* Fee includes course Notes, Lunch, Refreshments/ Tea Breaks, * Certificate of Attendance & 6% Government Service Tax

Discount
(i) 10% overriding discount for SST2u Loyalty Card members

(F) 课程内容

单元 1:KPI概念和绩效评估
• 概述
• 什么是绩效衡量
• 为什么衡量组织绩效
• 什么构成良好的绩效评估系统?
• 公共和私营部门的绩效衡量标准是否不同?

单元2:了解关键的成功因素
• 为什么我们需要确定关键的成功因素(CSFS)
• 组织如何表达目标
• 成功的关键因素是什么?
• 如何从愿景/使命发展CSFS
• 摘要–开发CSFS的步骤

单元3:定义关键绩效指标(KPI)
• 什么是KPI
• KPIS的优势
• 有关KPIS的一般原则
• 良好KPI的特征
• 绩效管理仪表板和记分卡
• 第一次正确的KPIS
• 要点总结

单元4:开发KPI
• 循序渐进的方法

单元5:KPI样本:从CSF到KPIS
• 财务
• 消费者满意度
• 环境
• 内部流程
• 员工满意度
• 学习与成长

单元6:如何使用样本创建和管理人力资源关键绩效指标
1.旷工率:评估员工的敬业度
2.加班时间:详细监控员工的工作量
3.培训成本:分析员工的投资
4.员工生产力:跟踪员工的整体效率
5.每次租用成本:分析找到最合适的服装所需的时间
6.招聘转换率:寻找最佳的招聘方法
7.填补时间:监控您需要多长时间才能找到新员工
8.周转率:了解您的保留工作如何进行
9.男女比例:了解公司的性别差异
10.兼职员工:观察兼职员工随时间的变化
11.平均停留时间:查看员工在公司停留的时间

(G) 讲师简介

WENDY TEE
- HRDF APPROVED SPEAKER, HR CONSULTANT

Wendy Tee Leap Sing has over fifteen years of experience in senior management and human resources positions for diversified industrial and business environments. Graduated with a Master of Business Administration (UM), Master of Information Technology (UM), Certified
Financial Planner (CFP), Certified Business coach (UM), Registered Financial Planner (RFP), Certified Trainer (PSMB) and Certified Advance Human Resource Practitioner (MIHRM), she has undergone intensive academic training in various human development and knowledge improvement. Wendy is a member of the Malaysia Financial Planning Council (MFPC) as well as a Security Commission licensed financial planner with VKA Wealth Planners. She is now pursuing her Doctorial of Business Administration (DBA) from Universiti Utara Malaysia (UUM).

Wendy is actively involved in management consultancy, management training and research. Her latest responsibility involves the business coaching, financial training, management consultancy, management and Financial lecturing of Degree programs for Kolej Universiti Tunku Abdul Rahman . She has experience managing training programs cover from local universities, in house training and public seminar training, from designing training needs assessment, developing training materials, monitoring and tracking of training programs successfulness and implementing training evaluation. Having been trained as a qualified trainer, her skill and knowledge has been enhanced in operations effectives, fitness analysis, gap analysis and needs assessments.

Wendy is also a Human Resource solution consultant now appointed from Harrison Assessment Talent solutions (HATS), certified trainer from Pembangunan Sumber Manuasia Berhad (PSMB) and National Human Resources Centre (NHRC), providing comprehensive and independent
Human Resource advisory to clients. In addition to consulting with and servicing clients, she is responsible for HR assessment, HR training, coaching & advisory for the company. In the area of Human Resource Management, Wendy focuses on Strategic Talent Management, Training and Development Management, Performance Management, Payroll Management and Setting Departmental & Inter Departmental Key
performance Indicators (KPIs). She used the Harrison Assessment Talent Solutions (HATS) in many HR assignments. HATS is a leading global psychometrical assessment tool widely used for career guidance, personal coaching, talent acquisition, talent development, talent engagement and succession planning.

(I) 报名/联络

电邮: sstcourse@gmail.com
联络:
Logesh (012 - 503 0346)
Siti (012 - 383 8603)
Teo (011 - 3178 9203)