[01] COURSE OBJECTIVES 宗旨
• Improve sales mentality and skills
• Instill a positive attitude to meet challenges
• Strengthen sales follow-up service and find new customers skills
• Improve morale to enhance work efficiency
• 提升学员销售心态与技巧
• 灌输积极正面态度迎接挑战
• 加强销售跟进服务与寻找新客户的技巧
• 提高学员工作士气，以加强工作效率
[02] WHO SHOULD ATTEND 谁应该参加
All managers, executives, supervisors, team leaders, all support & admin personnel who are involved directly or indirectly with sales & marketing
直接或间接参与销售和营销所有经理、主管、主管、团队领导
[03] METHODOLOGY 课程性质
Lecture, video viewing, student interaction and discussion, role-playing, writing and thinking, puzzle games
讲师授课、短片观赏、学员互动与讨论、角色扮演、书写与思考、益 智游戏、团康
[04] DATE, TIME & FEE 日期，时间，费用
Date: 6 - 7 July 2022 (Wed - Thu)
Time: 9.00am – 5.00pm
Mode: Online Interactive
FEE:
[ HRD Corp Claimable ]
- Early Bird Offer (before 18 Jun 2022) – RM 1,080
- Special Offer (before 12 May 2022) – RM 1,130
- Normal Fee – RM 1,180
>> Fee includes Course Notes & Certificate of Completion and 6% Service Tax
** OFFER **
- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.
[05] COURSE OUTLINE 课程纲要
第一天
8:30am 报到
9:00am 课程1：态度决定业绩
－营销服务人员的心态观念
－为什么做销售？（目的）
－客户不买的原因（本身的问题vs.客户的问题）
－调整心态，迎向挑战
10:30am 互动游戏1
10:45am 课程2：提升业绩从“心”开始
－为什么销售业绩不理想
－销售员常犯的错误（poor sales vs. hard sales）
－避免给客户压力
－关键的销售观念
12:30pm 午餐
1:30pm 互动游戏2
2:00pm 课程3：不要对客户发脾气
－客户能够得罪吗？
－客户发脾气时的应对政策
－双赢的关系
－应付客户的刁难
－忍让的哲学
3:30pm 小休
3:45pm 互动游戏3
4:45pm 问答环节、总结
5:00pm 第一天结束
第二天
8:30am 报到
9:00am 课程4：引导与留住客户
－提升客户的满意度（方法与说话技巧）
－提高服务素质、提供良好态度
－经常灌输“催眠式”话语
－降低客户流失量的方法
10:30am 小休
10:45am 课程5：有效的客户应对方式
－确认客户的种类
－不同客户的应对方式
－轻松销售法（服务态度、人际沟通）
－面对客户拒绝的心情和耐力
12:30pm 午餐
1:30pm 互动游戏4
2:00pm 课程6：提高效率，业绩如意
－工作效率下降的原因
－销售业绩来自工作效率
－如何看待销售行业
－将自己容入工作，爱上销售
－以“老板”的心情从事目前的工作
3:30pm 小休
3:45pm 互动游戏5
4:45pm 问答环节、总结
5:00pm 结束
Day 1
8:30am Check in
9:00am Lesson 1: Attitude Determines Performance
- The mentality of marketing service personnel
- Why sell? (Purpose)
- Reasons for customers not buying (own problems vs. customer problems)
- Adjust your mentality and face challenges
10:30am Interactive Game 1
10:45am Lesson 2: Performance Improvement Starts From The "Heart"
- Why the sales performance is not satisfactory
- Common mistakes made by salespeople (poor sales vs. hard sales)
- Avoid stressing customers
- Key sales concepts
12:30pm Lunch Break
1:30pm Interactive Game 2
2:00pm Lesson 3: Don't Lose Your Temper With The Client
- Can the client be offended?
- Policy for dealing with client tantrums
- Win-win relationship
- Cope with the difficulties of customers
- The philosophy of tolerance
3:30pm Tea Break
3:45pm Interactive Game 3
4:45pm Q&A, Summary
5:00pm End of Day One
Day 2
8:30am Check in
9:00am Session 4: Onboarding and Retaining Customers
- Improve customer satisfaction (methods and speaking skills)
- Improve service quality and provide a good attitude
- Frequently instilling "hypnotic" speech
- Ways to reduce customer churn
10:30am Tea Break
10:45am Lesson 5: Effective Customer Response
- Confirm the type of customer
- How to deal with different customers
- Easy sales method (service attitude, interpersonal communication)
- Mood and endurance in the face of customer rejection
12:30pm Lunch Break
1:30pm Interactive Game 4
2:00pm Lesson 6: Improving Efficiency and Achieving Success
- The reason for the decline in work efficiency
- Sales performance comes from work efficiency
- How to view the sales industry
- Put yourself into work and fall in love with sales
- Engage in the current job with a "boss" mentality
3:30pm Tea Break
3:45pm Interactive Game 5
4:45pm Q&A, Summary
5:00pm The End
[06] TRAINER PROFILE 导师背景
LIEW WENG KONG
International Trainer, Author, Media Personality
HRDF Certified Trainer
Liew is an eminent international motivation speaker, author, newspapers column writer with nearly 20 years of professional experience. He was the immediate past president of the Malaysia Speakers Association, Malaysia. He holds a Bachelor Degree in Industrial Science (Physics) and a Master Degree in Human Resource Development.
Over the years, he has trained corporate executives extensively in the areas of motivation, self -confidence, stress management, time management and more. He has been invited speak at numerous seminars, conventions including Nigeria (Africa), China, Singapore, Bangladesh, Taiwan, Hong Kong, Thailand, Indonesia, Philippines, Brunei and Vietnam.
Liew is frequently invited to share his insight at local TVs, Radio Stations, Webinars, including Radio Ai FM, TV2, NTV7, ONFM, City Plus FM and a column writer for Nan Yang Siang Pao (Perak), Red Tomato Weakly Newspaper, China Press.
[07] ENQUIRY & REGISTRATION
Enquiry: yes@sst2u.com
Contact:
- General - (03 - 5888 7357)
- Teo (011 - 3178 9203)
- Logesh (012 - 503 0346)
- Siti (012 - 383 8603)
- Han (019 - 323 0507)