[Online NEW] E-Commerce Logistics And Order Fulfilment
Course Information
  • 04-Jan-2022
  • Online
  • Stephen Kum
  • English
  • RM 1120 RM 980
    Until 14 Dec 2021
  • 9:00am - 5:00pm


The E-Commerce industry hallmark is on speed, convenience and simplicity between the online sellers and buyers. Back up by various technology and digitalization tools in the virtual business environment.  However, there is still the risk and cost factor in every endeavour. Notably are the areas of information and communication flow, the authentication of purchased items, the contractual fulfillment and the integrity of parties in the transaction chain.  An effort to understand and familiarize the essentialities of E-Commerce assist to mitigate the performance gaps from all perspectives.



At the end of this course, learners will develop an appreciation for

- Understanding the orientation and implementation framework

- Learning the critical operational and executional factors

- Building and strengthening transactional and relational aspects In relation to E-Commerce logistics and order fulfilment



• All executives and managers from the departments of Procurement, Finance, Planning, Ordering, Logistics, Shipping, Marketing

• All business owners in the E-Commerce and online sectors



A workshop seminar presentation with simplified illustration and description. Complete with self-assessment exercise and small group discussion




Date : 4 - 5 January 2022 (Tue - Wed)

Time : 9.00am – 5.00pm

Mode: Online / Webinar


Fee: [HRDF Claimable]


- Early Bird Offer (before 14 Dec 2021)         -            RM 980

- Special Offer (before 30 Dec 2021)         -            RM 1,050

- Normal Fee         -          RM 1,120


>> Fee includes Course Notes & Certificate of Completion and 6% Government Service Tax


** OFFER ** 

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.





Day 1


1. The contemporary E-Commerce Conceptual and Definition

• Implied undertakings of source-store-supply paradigm through tangible and intangible channels in the logistical pipeline


2. Components and characteristics of E-Commerce Logistics

• Executing the elements in physical flow and information flow in meeting customer and order fulfillment


3. Essentialities of online Order Management Roadmap

• Pre-order planning of task and process to Post-order reporting of service failure and fulfillment discrepancy


4 Importance and relevance of Transportation Management

• Essentialities of tactical planning and strategic monitoring in the operational movement of goods in and out of the organization


Day 2


5. The Subsidiary Management Areas of Materials and Inventory Flow
• Focusing the process of order anticipation to order fulfillment in transforming the change of

   o Form
   o Time
   o Place
   o Utility value


6. Statutory and Regulatory Aspects Governing E-Commerce

 • Mandatory compliance in
   o Customs formalities
   o Import export restriction
   o Carriage indemnification
   o Obligatory compliance of goods certification


7. Outlook perspectives in Tandem with Best Practice and Process
 • The improvement and refinement roadmap governing: o Customer service excellence

   o Lead time compression
   o Risk mitigation
   o Cost optimization
   o Artificial intelligence adaptability





MBA, F.IFA HRDF Certified Trainer


Stephen graduated with Master of Business Administration from Newport University, United States. He is a fellow of the Institute of Freight Fowarders (UK), The Institute of Logistics & Transport (UK), The Institute of Business Administration (UK), Professional Member of Logistics & Supply Chain Management Society and former Vice Chairman of Persatuan Logistik Selangor. His consultancy expertise relates to implementing logistics strategy, criteria in selection of carriers, supply chain integration and Incoterms contracts.

He has more than 30 years of hands-on experience in the field of international trade, global procurement, freight and logistics supply chain management. His consultancy expertise relates to implementing logistics strategy, criteria in selection of carriers, supply chain integration and Incoterms contracts.

He held various senior positions as Managing Director of a global logistics service provider with regional offices in United Kingdom, United States, Australia and Asia. On contractual appointment, he was the Country Manager with Esprit Shipping (HK), Sales Director with Karl Schroff Associate (US) and Regional Manager with Port Cargo Ltd (UK). His affiliation includes Cambridge International College (UK) as their Logistic Program Examiner and Durham Logistics College (UK) as their Program Consultant. Currently, a Resident Consultant for SCS Consultation Services (UK) and TPL Global Chains Management (US).



Email: SSTcourse@gmail.com


- Teo (011 - 3178 9203)

- Logesh (012 - 503 0346)

- Siti (012 - 383 8603)

- Han (019 - 323 0507)