[Online 3-Day] BCS Foundation Certificate in Business Analysis
Course Information
  • 22-Nov-2021
  • Online
  • BCS Certified Trainer
  • English
  • RM 3700 RM 2900
    Until 03 Nov 2021
  • 9:00am - 5:00pm
  • Contact Hours: 21
  • Self-Learning Hours: 25 - 35
  • Duration: 3 Days
  • SFIAplus Level: Level III


Business Analysts are a communication bridge between IT and business stakeholders. This globally known BCS Foundation Certificate in Business Analysis covers the range of concepts, approaches and techniques that are applicable to business analysis. It prepares attendees for an eventual career as a Business Analyst. This training will develop your skill set of engaging with stakeholders to understand and respond to their requirements in changing business environments.



Candidates will be able to demonstrate knowledge and understanding of business analysis concepts, principles and techniques in the following areas:
• What is business analysis

• The competencies of a business analyst
• The strategic context for business analysis

• The business analysis service framework
• Investigating the business situation
• Analysing and managing stakeholders
• Improving business services and processes

• Defining the solution
• Making the business case
• Establishing the requirements
• Documenting and modelling requirements

• Validating and managing requirements
• Delivering the requirements
• Delivering the business solution



• These certifications are accredited and desired worldwide

• Applicable to a wide range of industries
• Gain skills that can be implemented in real workplace situations
• Ability to analyse functions and suggest resolutions that will better the business, whilst ensuring all requirements are still met
• Save on costings and increase quality by integrating systems



• Those who aspire to be a business analyst

• Suitable for:

  o Project managers
  o Business or business change managers

  o IT Managers
  o Business Analysts
  o Product Owners
  o Change Managers
  o IT Delivery Project Roles
  o Business Managers



Successful passing of the BCS Foundation Certificate in Business Analysis exam.



- Examination type:  Multiple-choice Questions

- Number of questions:  40

- Pass mark:  65% (26 / 40 questions)
- Open book/notes:  No

- Electronic equipment/ aides permitted:  No

- Exam duration:  60 minutes

The Rules and Regulations for BCS examinations apply to this exam.




Contact Hours

• 21 hours. This includes training lecture, group assignments, exam preparation, sample assessment review and short breaks.


Self-Study Hours

• Recommended 25 - 35 hours, depending on existing knowledge.




Date: 22, 23, 25 November 2021 (Mon, Tue, Thu)

Time: 9.00am - 5.00pm

Mode: Online/ Interactive

[HRDF Claimable - SBL KHAS]




- Early Bird Offer (3 Nov 2021) – RM 2,900

- Special Offer (before 17 Nov 2021) - RM 3,300

- Normal Fee - RM 3,700


>> Fee is inclusive of Course Notes, Exercises, BCS Certification Exam, BCS Remote Proctoring, Certificate of Completion & 6% Service Tax


** OFFER ** 

- 10% Cashback for SST2u Learner Card+ (SLC+) members. T&Cs applied.




Day 1


1  What is Business Analysis

The candidate can...

1.1  describe the business change lifecycle

1.2  list the following principles of business analysis

1.2.1  root causes not symptoms

1.2.2  business improvement not IT system change

1.2.3  options not solutions

1.2.4  feasible, contributing requirements, not meeting all requests

1.2.5  entire business change lifecycle, not just requirements definition

1.2.6  negotiation not avoidance

1.3  describe the variants of the business analyst role


2  The Competencies of a Business Analyst

The candidate can...

2.1  explain the concept of the T-shaped professional.

2.2  identify the three areas of business analysis competency.


3  The Strategic Context for Business Analysis

The candidate can...

3.1  describe business analysis and the strategic context

3.2  define the factors assessed using PESTLE to analyze an external environment

3.3  identify the elements of the VMOST technique used to analyze an internal


3.4  describe the following elements of performance measurement

3.4.1  critical success factors (CSFs)

3.4.2  key performance indicators (KPIs)

3.5  describe the structure of a SWOT analysis.

3.6  describe the following techniques used in strategy execution.

3.6.1  the POPIT model

3.6.2  the purpose of the business model canvas


4  The Business Analysis Service Framework

The candidate can...

4.1 identify the following services in the Business Analysis Service Framework (BASF)

4.1.1  situation investigation and problem analysis

4.1.2  feasibility assessment and business case development

4.1.3  business process improvement

4.1.4  requirements definition

4.1.5  business acceptance testing

4.1.6  business change deployment

4.1.7  stakeholder engagement


5 Investigating the Business Situation

The candidate can...

5.1  define workshops.

5.1.1  advantages and disadvantages of workshops

5.1.2  list techniques used for discovery workshops

5.1.3  list techniques used for visualization workshops

5.2  define observation.

5.2.1  advantages and disadvantages of observation

5.2.2  formal observation

5.2.3  shadowing

5.3  define interviews.

5.3.1 advantages and disadvantages of interviewing

5.4 define scenarios.
5.4.1 advantages and disadvantages of scenarios

5.5 define prototyping.
5.5.1 advantages and disadvantages of prototyping

5.6  define user role analysis.

5.6.1  advantages and disadvantages of user role analysis

5.6.2  personas

5.7  define quantitative approaches.

5.7.1  surveys or questionnaires

5.7.2  activity sampling

5.7.3  document analysis

5.8  describe the following two diagrammatic techniques used to record a business situation

5.8.1  rich pictures

5.8.2  mind maps


Day 2


6 Analyzing and Managing Stakeholders

The candidate can...

6.1  identify stakeholder categories using the stakeholder wheel.

6.2  describe the Power/Interest grid technique to analyze stakeholders.

6.2.1 resulting stakeholder management strategies 6.3 describe stakeholder responsibilities using RACI.


7 Improving Business Services and Processes

The candidate can...

7.1  explain the business process hierarchy.

7.2  list the following techniques used to model the enterprise level processes.

7.2.1  SIPOC

7.2.2  value chain analysis

7.2.3  value propositions

7.3  describe the following aspects of the event response level

7.3.1  business events

7.3.2  creating business process models

7.3.3  UML activity models

7.4  describe the following aspect of the actor-task level

7.4.1 analysis considerations at actor-task level

7.5  describe analysis of the following aspects of the as-is process model

7.5.1  identifying problems

7.5.2  analyzing the handoffs

7.5.3  analyzing the tasks and procedures

7.6  identify generic approaches to improving business processes

7.7  define the purpose of customer journey maps


8 Defining the Solution

The candidate can...

8.1  describe the gap analysis process

8.2  explain the use of POPIT in gap analysis

8.3  describe the process for developing options

8.3.1 types of options
8.4 describe the purpose of design thinking

8.4.1 divergent and convergent thinking


9 Making the Business Case

The candidate can...

9.1  describe the lifecycle for a business case in business case development

9.2  identify the areas of feasibility assessment

9.3  define the structure and contents of a business case

9.3.1  categories of costs and benefits

9.3.2  impact assessment

9.3.3  risk assessment

9.4  list the key features relevant to the production of a business case within an Agile context

9.5  identify the elements of a CARDI log

9.6  explain the purpose of the following investment appraisal techniques

9.6.1  payback

9.6.2  discounted cash flow and net present value

9.6.3  internal rate of return


10 Establishing the Requirements

The candidate can...

10.1  explain the requirements engineering framework.

10.2  identify the following actors in requirements engineering.

10.2.1  the business representatives

10.2.2  the project team

10.3  identify the types of requirement

10.4  describe the hierarchy of requirements

10.5  describe requirements elicitation techniques

10.5.1 the term tacit knowledge
10.6 identify the following elements of requirements analysis

10.6.1 requirements filters

10.6.2 INVEST

10.6.3  prioritizing requirements using MoSCoW

10.6.4  business rules


Day 3


11 Documenting and Modelling Requirements

The candidate can...
11.1 identify the following documentation styles.

11.1.1 text-based documentation style

11.1.2 diagrammatic

11.2  list elements of a requirements catalog.

11.3  describe the format of user stories.

11.4  describe the elements of the use case diagram used to model functional


11.5  describe the elements of a class model used to model data.

11.6  describe the product backlog in modelling and documentation in an Agile


11.7  define the structure of the business requirements document.


12 Validating and Managing Requirements

The candidate can...

12.1  describe the following types of requirements validation.

12.1.1  formal requirements validation

12.1.2  the activities in the Agile requirements validation process

12.2  describe the following aspects of requirements management.

12.2.1 traceability

12.2.2 change control


13  Delivering the Requirements

The candidate can...

13.1  describe the following types of delivery lifecycle.

13.1.1  the waterfall lifecycle

13.1.2  the “V” model

13.1.3  the incremental lifecycle

13.1.4  the stages of the iterative lifecycle (Agile)

13.2  explain advantages and disadvantages of the lifecycles.


14  Delivering the Business Solution

The candidate can...

14.1  explain the role of the business analyst in the business change lifecycle.

14.2  describe the role of the business analyst during the design, development, and test


14.3  describe the following approaches used in the implementation stage.

14.3.1  SARAH model

14.3.2  the purpose of the business readiness assessment

14.4  describe how the benefits plan is used in the realization stage.


BCS, The Chartered Institute for IT


BCS, The Chartered Institute for IT,  is a professional body that represents those working in information technology (IT) and computer science, both in the United Kingdom and internationally.  It has over 60,000 members in 150 countries and its professional qualifications are recgnized globally.



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